Patrice R. Dantzler
Hammond
Summary
An experienced Healthcare Executive with a track record of success in leading and managing healthcare organizations. Demonstrated ability to implement strategic initiatives, drive operational efficiency, and improve patient outcomes. Summary of Qualifications: 14 years of experience in healthcare leadership roles. Strong strategic planning, practice management, leader development and execution skills. Deep knowledge of healthcare regulations and industry trends. Excellent communication and strong relationship building abilities. Result driven, with 92% patient satisfaction rate and 100% employee satisfaction.
Overview
8
8
years of professional experience
Work History
Manager-Physician Practice Operations
Ascension Medical Group
01.2018 - Current
- Oversee daily operations of practice including but not limited to performance management, employee satisfaction, services, billing & collections functions, staffing, site policies, staff development, and patient flow
- Serve as a liaison between practice physicians, office employees, and other clinical and administrative areas within the healthcare system
- Generated additional streams of revenue for the practice within the second year with the organization with the addition of in office outpatient services like ultrasound, NST, and LEEP (Loop Electrode Excision Procedure)
- Develop growth strategies and business plans that drove a 37% increase in productivity and 12% increase in revenue in the first two quarters of 2024
- Maintained a 94% co-payment collection rate, 72% bad debt collection rate, and 98% patient satisfaction rate during the first quarter of 2024 and 96% midway through the second quarter
- Zero employee turnover from 2020 through 2023
- Developed community relation program for physician growth increasing New Patient productivity by 13% in the first quarter of 2024
- Maintained 92% “Likely to Recommend” patient satisfaction rating for 3 consecutive quarters 2023-2024
- Develop annual strategic plan specific to the needs of the office but also in alignment with the principles and values of the organization
- Implementation of workflows, key performance indicators, and quality metrics to improve the quality of care and meet OSHA and JCAHO standards
- Regulatory compliance, contracts and vendor relations
- Successfully launched and established a second location for the practice, overseeing all aspects of the expansion including site selection, staffing, operations setup, and patient care management.
Physician Practice Manager
Methodist Medical Group
06.2016 - 01.2018
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Managed human resource functions such as recruitment, onboarding, performance evaluation, conflict resolution, payroll processing, benefits administration for both clinical and non-clinical staff members.
- Optimized financial performance by developing annual budgets, monitoring expenses, and identifying cost-saving opportunities.
- Spearheaded quality improvement initiatives by identifying potential areas of concern and implementing targeted remediation strategies to enhance the overall standard of care provided.
- Reduced overhead costs through diligent vendor negotiation, inventory control, and expense tracking measures.
- Coordinated facility maintenance efforts to ensure a clean, safe environment conducive to delivering top-notch patient care services.
- Streamlined office operations by evaluating and optimizing administrative procedures and staff utilization.
- Collaborated with physicians to establish strategic plans for service expansion, practice growth, and quality enhancement initiatives.
Education
Doctorate - Healthcare Administration/Leadership Development
Capella University
Minneapolis, MN2021
Masters - Healthcare Services Administration
Kaplan University
Minneapolis, MN2010
Skills
- Strategic Planning
- Practice Management
- Team Leadership
- Healthcare Regulations
- Process Improvement
- Communication
- Leadership Development
- Conflict Resolution
- Training and Development
- Employee Retention
- Recruiting
- Microsoft Office
- Google Suite
- Epic
- Verbal and written communication
- Time Management
- Complex Problem-Solving
Affiliations
- American College of Healthcare Executives
Timeline
Manager-Physician Practice Operations
Ascension Medical Group
01.2018 - Current
Physician Practice Manager
Methodist Medical Group
06.2016 - 01.2018
Doctorate - Healthcare Administration/Leadership Development
Capella University
Masters - Healthcare Services Administration
Kaplan University
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