ANANDHU SURENDRAN
Assistant Manager
Kollam
Summary
Accomplished Assistant Outlet Manager with proven experience in delivering exceptional guest service and driving operational excellence. Skilled in supervising daily outlet operations, leading diverse teams, and maintaining high standards of quality and hygiene. Adept at training staff, controlling costs, and enhancing customer satisfaction in alignment with brand standards. Committed to fostering a positive work environment and achieving business goals through strategic planning and hands-on leadership
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Outlet Manager
Four Seasons Resort Landaa Giraavaru
04.2024 - Current
- Overlooking the signature restaurant operations along with the restaurant manager and ensuring the services are delivered with the highest standard.
- Maintain the highest standards of food quality, service, hygiene, and safety in compliance with company policies and local regulations.
- Monitor inventory levels, place orders, and control costs to achieve profitability targets.
- Assist with planning and executing promotional events or special functions.
- Participate in recruiting, onboarding, and continuous staff development initiatives.
Food and Beverage Supervisor
Four Seasons Resort Landaa Giraavaru
08.2022 - 03.2024
- Responsible for scheduling staff, delegating duties to the staff.
- Supervise restaurant and bar setup and service, upholding exceptional quality and service standards at all times.
- Assist the Outlet Manager in controlling payroll, scheduling, and food costs to optimize operational efficiency.
- Manage guest concerns with professionalism, ensuring swift and satisfactory resolutions.
Food and Beverage Captain
Four Seasons Resort Landaa Giraavaru
10.2018 - 07.2022
- Conduct training sessions on product knowledge and service standards for all team members, including new joiners and apprentices.
- Deliver attentive guest service by anticipating needs, addressing concerns promptly, and ensuring overall satisfaction through decisive problem-solving.
Food and Beverage Server
Four Seasons Resort Landaa Giraavaru
08.2015 - 09.2018
- Prepare mise-en-place, set up restaurant / bar for the operation, maintaining high standards of hygiene and orderliness.
- Coordinated and assisted in serving guests, as a section holder making sure all the food and beverage is served as its requested.
Education
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management & Catering Technology
Kerala, India01.2015
Higher Secondary School -
Government Higher Secondary School
Kerala01.2012
Skills
- Leadership and management skill
- POS Systems & Cash Handling
- Cost Control & Budgeting
- Inventory & Stock Management
- Customer Service Excellence
- Staff Supervision & Training
- Scheduling & Time Management
- Conflict Resolution
- Sales & Upselling Strategies
- MS office
- Group event/buyout handling
Certification
- LQA Star Award, 2025
- Level 3 Award in Food Safety for Catering (RQF), Highfield Qualifications
- Level 2 International Award in HACCP for Catering
- Wine of the World Training, Four Seasons Landaa Giraavaru
- Food and Beverage Bevolution Training, FS Corporate
- Designated Trainer Certification
- Butler Certification
Languages
English
Hindi
Malayalam
Personal Information
Title: ASSISTANT RESTAURANT MANAGER
Exposures And Other Experiences
- 2 Michelin star restaurant exposure with Dani Maison by Chef Nino Di Costanzo, Ischia in Italy
- Cross exposure in Four Seasons Resort Kuda Huraa (3 months)
- Four Seasons Voavah Pvt Island
References
Available upon request
Timeline
Assistant Outlet Manager
Four Seasons Resort Landaa Giraavaru
04.2024 - Current
Food and Beverage Supervisor
Four Seasons Resort Landaa Giraavaru
08.2022 - 03.2024
Food and Beverage Captain
Four Seasons Resort Landaa Giraavaru
10.2018 - 07.2022
Food and Beverage Server
Four Seasons Resort Landaa Giraavaru
08.2015 - 09.2018
Higher Secondary School -
Government Higher Secondary School
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management & Catering Technology