Nisha Mathur
Microsoft Dynamics Functional Consultant-CRM
Ghaziabad,UP
Summary
Meticulous Microsoft Dynamics Consultant maintaining highly functional systems for uninterrupted workflows and consistent productivity. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
CRM Team Leader
Cuckoo Appliances pvt ltd
Noida, UTTAR PRADESH
08.2020 - 11.2021
- Worked with Microsoft Dynamics CRM for Sales and Service.
- Created documentation outlining research findings for use by project managers, customers and other marketing staff to make accurate decisions about future plans.
- Informed supervisors and company leaders on markets and regional sales needs to best meet customer needs and maximize revenue.
- Mentored and guided executive team during business development decision-making to optimize profitability, marketing strategy and communications planning.
- Coordinated with social media, public relations and other teams to execute product introductions.
CRM Consultant
Tradologie
Noida, UTTAR PRADESH
08.2019 - 05.2020
- Worked with Microsoft Dynamics CRM Sales
- Liaised between IT infrastructure team and other personnel to assist with resolution of system issues.
- Determined proper methodologies and procedures to use based upon project specifications.
- Established priorities and drove accountability for assigned initiatives, providing leadership.
- Facilitated front to back solution design value chain for accountable team members.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Offered input for complex documents to support client-ready final versions.
Customer Relationship Executive
Paramount Group of Companies
Noida, UTTAR PRADESH
11.2014 - 07.2019
- Worked with Navision software.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Directed team of 6 executives to enhance across-the-board customer support and better meet company service demands.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Submitted reports to management outlining calls made, queries received and issues resolved and uploaded KPI reports into Service Cloud system.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue.
Executive
Ienergizer
GAUTAM BUDDH NAGAR, UTTAR PRADESH
11.2012 - 09.2013
- Established clear and competitive goals, growth roadmaps and strategic business plans.
- Enabled revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Send reports/MIS to the operation team on the progress/pending status of cases.
- Interacted well with customers to build connections and nurture relationships.
Client Coordinator
Design House India Pvt ltd
GHAZIABAD, UTTARPRADESH
05.2011 - 11.2012
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Coordination with production team and designers of the company.
- Prepare documents and reports to maintain records.
- Worked with senior case managers to coordinate team development activities.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
High School
Kendriya Vidyalaya
Ghaziabad 03.2003 - 06.2004
Intermediate
Kendriya Vidyalaya
Noida 06.2004 - 06.2006
Bachelor of Commerce
Delhi University
Delhi 06.2006 - 06.2009
Skills
Strong client interface and presentation skills
Business Understanding & Requirements Analysis
Multi-tasking & Time Management Skills
Functional Knowledge
Cross-functional communication
System performance and functionality
Microsoft Office usage
Timeline
CRM Team Leader
Cuckoo Appliances pvt ltd
08.2020 - 11.2021
CRM Consultant
Tradologie
08.2019 - 05.2020
Customer Relationship Executive
Paramount Group of Companies
11.2014 - 07.2019
Executive
Ienergizer
11.2012 - 09.2013
Client Coordinator
Design House India Pvt ltd
05.2011 - 11.2012
Bachelor of Commerce
Delhi University
06.2006 - 06.2009
Intermediate
Kendriya Vidyalaya
06.2004 - 06.2006
High School
Kendriya Vidyalaya
03.2003 - 06.2004