Subhankar Karmakar

Project- Internal

• Developed and maintained complex SQL queries involving joins and union to support business reporting needs.
• Created and managed indexes to enhance data retrieval speed and ensure optimal database performance.
• Hands-on experience with LLMs and SLMs like Co-pilot, Phi, LLAMA. Used Generative AI to achieve quick turnaround times, rapid prototyping and optimize workflows.
• Worked using Agile methodology.
• Used statistical methods to analyze data and generate useful business reports.

Project- Meta(Facebook)

• Responsible for Designing, developing, and maintaining Agent Performance reports for Global Operations for various across sites in USA, JAPAN, PHILIPPINES, INDIA, and SINGAPORE
• Involved in training Meta's proprietor AI model for flagging and categorizing social media content.

Project- Global command centre(Workforce)

• Utilized tools like Advance Excel and SQL to extract, clean, preprocess large datasets from various sources and manipulate data for analysis
• Performed exploratory data analysis to identify trends, patterns, and Implemented actions that business needs that got reduce the budget by 16%
• Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
• Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.

• Re-organized, Developed, and implemented a client service program, which expanded the small to medium client base by 11%
• Prepared Weekly/Monthly reports in Excel for Stakeholders and client
• Automated daily report Using VBA Macro’s resulted in eliminating 220hrs of manual work
• Maintained high levels of data confidentiality through adherence to company policies and procedures.