Research Analyst
Isource, Uttar Pradesh
09.2023 - 02.2024
- Conducted extensive research for assigned project, identifying companies that align with project criteria
- Utilized effective communication skills to identify key contacts within these organizations, initiating impactful calls to negotiate contracts and foster strong client relationships.
- Managed day-to-day documentation, spreadsheets, and customer information databases, ensuring accuracy, organization, and easy retrieval of records.
- Handled customer communications via email and phone, addressing inquiries and resolving issues promptly to maintain a high level of customer satisfaction.
- Streamlined data entry and reporting processes, optimizing workflow efficiency in customer relationship management (CRM) systems.
- Provided on-call support, ensuring customers received timely assistance, troubleshooting, and guidance, fostering strong client relationships.
