Summary
Overview
Work History
Education
Skills
Strength
Declaration
Timeline
Generic
ASHISH DEVRANI

ASHISH DEVRANI

ROORKEE

Summary

Customer Service Representative with 2 years experience in bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To pursue an intellectually stimulating and professionally rewarding career in an organization where work environment encourages innovation, learning and creativity

Overview

9
9
years of professional experience

Work History

Executive C.S

Ienergizer IT Services
03.2024 - Current


  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Managed time efficiently in order to complete all tasks within deadlines.

ROR DEVELOPER

QUIKCHEX PVT LTD.
09.2021 - 01.2023
  • Writing clean, maintainable and efficient code.
  • Served as primary bug-fixer.
  • Contributing in all phases of the development lifecycle.
  • Maintenance of existing web applications.
  • Writing server-side web application logic in Ruby.
  • Create back-end components.
  • Connect the application with the other web services
  • Committed to the total development lifecycle, the maintenance of code quality and bug-free applications is of the utmost importance.
  • Expert in leveraging the latest software tools to optimise data storage, e-commerce functionality.
  • Extensive knowledge of Web development, API Development and Micro-services from concept through implementation and optimisation.
  • Involved in code review and designing database architecture.


Senior Customer Service Executive

Ienergizer IT Services
01.2021 - 08.2021
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained customer account information database by canceling and updating customer accounts.
  • Launched quality assurance practices for each phase of development
  • Answered multi-line phones and used active listening skills to assess client's issues and challenges.
  • Responded to customer inquiries and queries to provide thorough and speedy resolutions.

Global Reservation Customer Care and Sales Agent

MARRIOTT INTERNATIONAL
08.2017 - 03.2018
  • Make and maintain reservations for customers over phone.
  • Organize and manage bookings.
  • Accurately taking payment information and keeping it safe.
  • Provide clear and accurate information to ensure clients make the correct reservation.
  • Speaking with customers, being empathetic to their situations, negotiate a solution to a customer's problem and trying to help them get the experience they want.
  • Assisted call-in customers with questions and orders.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.


Site Engineer

PRERNA REALTECH PVT LTD
06.2016 - 08.2017
  • Recorded daily events and activities in site diary to evaluate process and improve productivity.
  • Oversaw quality control and health and safety matters for construction teams.
  • Checked technical designs and drawings for adherence to standards.
  • Created work schedules and adjusted as needed to meet project deadlines and keep shifts properly staffed.
  • Facilitated construction by mapping out utility installations and establishing reference points, grades and elevations.
  • Displayed strong communication and interpersonal skills while visiting clients, jobsites and consultant offices to support project and business development needs.

Education

B.Tech - CE

GRAPHIC ERA UNIVERSITY
DEHRADUN
01-2015

Intermediate - Science (PCM)

ARMY PUBLIC SCHOOL
ROORKEE
01-2010

High School -

ARMY PUBLIC SCHOOL
ROORKEE
01-2008

Skills

  • Complaint resolution
  • De-escalation techniques
  • Critical thinking
  • Complaint handling
  • Calm demeanor
  • Time management
  • Problem-solving
  • Customer education
  • Customer relations
  • Building rapport
  • Punctuality and reliability
  • Inbound and outbound calling
  • Tracking complaints

Strength

  • Fast learner and adaptability to new technologies and applications.
  • Ability to work with minimal supervision.
  • Accurate and organized with strong problem solving skills.
  • Attention to details and willingness to go above and beyond the job description.
  • Excellent verbal and written communication skills.
  • Team player.

Declaration

I solemnly declare that all the above information is correct and to the best of my knowledge and belief.



                                                                                                                                                                                                                                                               (Ashish Devrani)

Timeline

Executive C.S

Ienergizer IT Services
03.2024 - Current

ROR DEVELOPER

QUIKCHEX PVT LTD.
09.2021 - 01.2023

Senior Customer Service Executive

Ienergizer IT Services
01.2021 - 08.2021

Global Reservation Customer Care and Sales Agent

MARRIOTT INTERNATIONAL
08.2017 - 03.2018

Site Engineer

PRERNA REALTECH PVT LTD
06.2016 - 08.2017

B.Tech - CE

GRAPHIC ERA UNIVERSITY

Intermediate - Science (PCM)

ARMY PUBLIC SCHOOL

High School -

ARMY PUBLIC SCHOOL
ASHISH DEVRANI