Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Holland America Line
04.2024 - 09.2024
Clean room keys
Assist guests with general hotel knowledge
Make welcome packets for guests (itinerary, room keys, property map, etc)
Audit the lost & found room
Put away and retrieve guests luggage using an organized storage system
Recommend and book tours for guests
Respond to requests/complaints using a texting system/phone
Expedite motor-coach arrivals with a warming welcome speech
Basic cleaning of the front desk area
Restaurant Team Member
Noble Romans Pizza
11.2021 - 09.2022
Sauce, top, and cheese pizza in a timely manner
Bake pizza
Make large quantities of dough using specialized machinery
Take orders at the front counter and sit them down
Roll silverware
Carry out valet orders to the parking lot
Spin a company sign outside when restaurant isn't busy
Wash windows
Cashier
Goodwill
02.2021 - 08.2021
Clean front counters
Help customers with check out process
Pick up fallen clothes out of isles
Tag unpriced items
Organize incoming donations
Pick up trash outside
Sweep & mop at the end of day (or as needed)
Education
GED -
Central Nine Career Center
Greenwood, IN
05-2021
Skills
Concierge support
Product sales
Check-in coordination
Customer service
Complaint handling
Computer skills
Payment processing
Documentation and reporting
Hobbies
Reading
Songwriting
Meditation
Yoga
Painting
Timeline
Guest Service Representative
Holland America Line
04.2024 - 09.2024
Restaurant Team Member
Noble Romans Pizza
11.2021 - 09.2022
Cashier
Goodwill
02.2021 - 08.2021
GED -
Central Nine Career Center
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