Cailyn White
Colfax
Summary
Results-oriented professional with a strong background in retail management. Demonstrated success in coaching teams to improve sales skills and ensuring customer satisfaction. Committed to fostering a motivated team environment that drives business growth and enhances customer loyalty.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Front End Lead - Key Holder
Dick's Sporting Goods, Inc
Lafayette
05.2024 - Current
- Once or twice a week I close the store as the only manager with a team of 6-8 people
- When closing I delegate tasks to the associates I am with in order to get the store ready for the next day
- Managed tasks and issues that required oversight
- Keep everyone productive throughout the shift
- Work with associates to improve their selling and customer service skills
Front End Lead
Dick's Sporting Goods, Inc
Lafayette
10.2022 - Current
- In charge of a team of 10-30 cashiers
- Responsible for coaching this team and other employees, not in my department, on how to improve their selling skills when it comes to our warranties and credit card
- Assisted team members facing challenges to identify improvement areas.
- Deescalated situations arising from transactions or mistakes made by the team.
Retail Cashier
Dick's Sporting Goods, Inc
Lafayette
06.2021 - Current
- Achieved top sales of extended warranties in the district for two consecutive years.
- Facilitated sales of extended warranties and credit cards to customers at the register and on the sales floor.
- Enhanced customer satisfaction by listening to needs and providing tailored solutions.
Education
Associate of Applied Science - Accounting
Ivy Tech Community College of Indiana
Lafayette, IN12-2024
High School Diploma -
Clinton Prairie Jr. Sr. High School
Frankfort, IN05-2022
Skills
- Retail management
- Cash handling
- Fraud prevention
- Customer engagement
- Sales training
- Policy enforcement
- Team leadership
- Performance coaching
- Problem resolution
- Time management
Certification
Excel Associate (Microsoft 365 Apps)
Timeline
Front End Lead - Key Holder
Dick's Sporting Goods, Inc
05.2024 - Current
Front End Lead
Dick's Sporting Goods, Inc
10.2022 - Current
Retail Cashier
Dick's Sporting Goods, Inc
06.2021 - Current
Associate of Applied Science - Accounting
Ivy Tech Community College of Indiana
High School Diploma -
Clinton Prairie Jr. Sr. High School