Summary
Overview
Work History
Education
Skills
References
Interests
Accomplishments
Work Availability
Languages
Timeline
Generic

Caine Sequeira

Assistant General Manager-Rooms
Saligao,GA

Summary

Dynamic hospitality leader with over a decade of experience dedicated to enhancing guest experiences and driving operational efficiency. Proven expertise in strategic financial planning, cross-departmental team leadership, and innovative problem-solving techniques. Successfully spearheaded initiatives that reduced operational costs by 20% while consistently upholding exceptional service standards. Committed to fostering a culture of excellence and continuous improvement in fast-paced environments.

Overview

13
13
years of professional experience
5
5
Languages

Work History

Assistant General Manager

Hyatt Hotels Corp
09.2024 - Current
  • A key leadership role overseeing day-to-day hotel operations for a 93-room, leisure-driven property, with an average occupancy of 80%, and a 90% colleague engagement score for the Rooms Division, with cross-functional accountability across Revenue, Finance, Engineering, and Food & Beverage.
  • Worked closely with the Finance and Operations teams to develop and implement cost-control initiatives across Rooms to help the hotel achieve its targeted GOP.
  • Implemented data-driven strategies to enhance guest satisfaction scores in every parameter by 10%.
  • Developed and implemented targeted guest loyalty initiatives, including personalized offers, VIP recognition programs, and driving a 45% increase in loyalty program metrics.
  • Oversaw the execution of Planned Preventive Maintenance (PPM) schedules across rooms and public areas, ensuring zero unplanned room outages, and minimizing guest disruption during high-occupancy periods.
  • Assisted in annual budgeting and forecasting, ensuring alignment with strategic goals, and driving profitability.
  • Coordinated with F&B leadership on service quality, menu pricing, and guest experience.

Front Office Manager

Hyatt Centric Candolim Goa
01.2021 - 09.2024
  • Creating the Annual Business Plan for the Rooms Division.
  • Analyze rate variance, monitor credit, and rebate reports.
  • Conduct performance development discussions to support colleagues in their professional goal development.
  • Developed and executed training programs for new hires, which enhanced customer service skills and hotel protocol adherence.
  • Managed room inventory efficiently, leading to a 95% room occupancy rate during peak seasons.
  • Utilized financial management tools to stay within the allocated budget, cutting department costs by 10% annually.
  • Conducted regular inspections to maintain high standards of cleanliness and maintenance.
  • Implemented staff training programs, improving employee performance and team cohesion.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

Assistant Manager - Front Office

Hyatt Centric Candolim Goa
01.2018 - 04.2021
  • Managed the front desk team, ensuring excellent customer service, and efficient operations.
  • Implemented a waste reduction program that decreased expenses by 12% through the use of environmentally-friendly cleaning supplies.
  • Conducted regular training sessions to ensure compliance, contributing to a 100% score in the annual audit.
  • Implemented systems to enhance the check-in/check-out experience.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Revenue Supervisor

Trident Bandra Kurla Complex
03.2016 - 12.2016
  • Assist in the preparation of competitive analysis, and other supporting documents for presentation at market sales strategy meetings.
  • Perform all revenue management month-end reporting and auditing, and provide forward-looking information for the purposes of forecasting, targeting need areas, and balancing financial expectations.
  • Accurately generate, process, and update all property and market revenue management reports.
  • Assist with the training of new associates, as necessary, on revenue management tools.
  • Assist in the implementation of hotel sales strategies in the reservation and inventory systems.

Front Office Supervisor

Trident Bandra Kurla Complex
10.2014 - 03.2016
  • Managed a team of front desk staff to ensure all customer service expectations were met.
  • Worked with the Front Office manager and associates to meet or exceed department and hotel goals. Ensured compliance with Brand Operating Standards to maintain brand integrity.
  • Implemented new strategies to improve customer service, and maximize efficiency.
  • Ensure adherence to established standards, policies, and procedures.
  • Perform a regular inventory of supplies and materials.
  • Performed the role of rooms controller for a 436-room inventory to ensure room allocations are done based on guest preferences.

Front Office Associate

Trident Bandra Kurla Complex
03.2013 - 10.2014
  • Handled guest inquiries, requests, and resolved guest complaints.
  • Ensured an exceptional level of customer service delivery at all times by providing personal assistance to the guests in a professional, pleasant, and positive manner.
  • Maximize sales revenues through up-selling and marketing programs.
  • Maintain a balanced cash float, and complete other cashier closing tasks.
  • Ensure that all guest supplies and amenities are offered and replenished to the required standards.
  • Stay alert with all hotel services, as well as VIP requests and special events.


Education

Bachelor of Hospitality Management -

Mumbai University
Mumbai, Maharashtra
01.2012

Skills

Opera

References

On Request

Interests

Outdoor & Indoor Sports, Travel, Music, Listening to Podcasts

Accomplishments

  • Guest Satisfaction Excellence Award: Developed and maintained operational excellence, leading Hyatt Centric Candolim Goa to achieve the Hyatt Hotel of the year Award for two consecutive years
  • Top Performer in Room Incremental Revenue: Instrumental in boosting the incremental room revenue by 20% year-over-year at Hyatt Centric Candolim Goa through effective front desk upselling initiatives
  • Innovator in Guest Experiences: Launched a personalized guest experience program at Hyatt Centric Candolim Goa, resulting in a 50% increase in positive online reviews as well as 20% increase in Guest loyalty program

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
French
Elementary (A2)
Spanish
Beginner (A1)

Timeline

Assistant General Manager

Hyatt Hotels Corp
09.2024 - Current

Front Office Manager

Hyatt Centric Candolim Goa
01.2021 - 09.2024

Assistant Manager - Front Office

Hyatt Centric Candolim Goa
01.2018 - 04.2021

Revenue Supervisor

Trident Bandra Kurla Complex
03.2016 - 12.2016

Front Office Supervisor

Trident Bandra Kurla Complex
10.2014 - 03.2016

Front Office Associate

Trident Bandra Kurla Complex
03.2013 - 10.2014

Bachelor of Hospitality Management -

Mumbai University

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Caine SequeiraAssistant General Manager-Rooms