Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Certification
Interests
Timeline
Generic

Caitlin Johnson

Indianapolis

Summary

Dynamic leader with proven excellence in team management and menu development, honed at The Old Spaghetti Factory. Expert in driving sales efficiency and fostering vendor relationships, blending hard skills like process implementation with a natural people-centric approach. Achieved significant profitability through innovative marketing and promotions, demonstrating exceptional leadership and numerical acumen.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Restaurant Department Manager

The Old Spaghetti Factory
10.2023 - Current
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Purchased food and cultivated strong vendor relationships.
  • Developed unique events and special promotions to drive sales.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Breakfast Attendant

Homewood Suites by Hilton Indianapolis
09.2023 - 03.2024
  • Enhanced customer satisfaction by promptly and efficiently preparing breakfast items.
  • Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
  • Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.
  • Answered customer questions about food and beverage items and assisted with menu selections.

Waitress

Cracker Barrel Country Store
08.2020 - 10.2022
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Bartender

Buffalo Wild WIngs
10.2021 - 06.2022
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Sales Intern

Enterprise Rent a Car
04.2021 - 08.2021
  • Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
  • Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
  • Managed customer expectations and helped navigate sales processes.
  • Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.

Bartender

Kilroy's Sports Bar
06.2019 - 03.2020
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Hostess, Server, Bartender, Shift Leader

Stacked Pickle
07.2014 - 03.2020
  • Answered phone calls to take orders, give information and document reservations.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Catering, Rental and Events Intern

Children's Museum Indianapolis
03.2019 - 07.2019
  • Supported events execution and venue set up and tear down.
  • Helped plan meetings, distributed agenda and took minutes.
  • Supported team members in troubleshooting issues and resolving challenges, maintaining event continuity.
  • Participated in brainstorming sessions to generate creative ideas for enhancing future events experiences.

Education

Bachelor of Science - Tourism Events Sports Management

IUPUI
Indianapolis, IN
05-2025

Skills

  • Food safety
  • Team management
  • Process implementation
  • Menu development
  • People person
  • Excellent with numbers
  • Excellent leadership strategies
  • Great with labor and meeting numbers,
  • Excellent with Sales and able to sell efficiently
  • Marketing and promotion
  • Team building
  • able to conduct schedules, daily logbook reporting, payroll, and count funds on a daily

Accomplishments

MVP of the quarter with liquor sales and metting numbers for period.

Affiliations

  • ILEA

Certification

Serve Safe Certified

Excel Certified

Liquor License

Act Certified

Interests

Stay active connection based

Work out

Hangout with Friends and Family

Travel the world

Read

Go to Starbucks

Timeline

Restaurant Department Manager

The Old Spaghetti Factory
10.2023 - Current

Breakfast Attendant

Homewood Suites by Hilton Indianapolis
09.2023 - 03.2024

Bartender

Buffalo Wild WIngs
10.2021 - 06.2022

Sales Intern

Enterprise Rent a Car
04.2021 - 08.2021

Waitress

Cracker Barrel Country Store
08.2020 - 10.2022

Bartender

Kilroy's Sports Bar
06.2019 - 03.2020

Catering, Rental and Events Intern

Children's Museum Indianapolis
03.2019 - 07.2019

Hostess, Server, Bartender, Shift Leader

Stacked Pickle
07.2014 - 03.2020

Bachelor of Science - Tourism Events Sports Management

IUPUI

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