Caitlyn Brock
Liberty,IN
Summary
Committed and hardworking Food and Beverage Director with 13 years of experience working in hospitality and directing higher education food service operation's. Well-rounded leader with talent for supervising employees development and encouraging teams to achieve high standards and set operational and personal goals for added growth and development. Swift problem solver with quick and effective solutions to wide array of issues. Proficient in administrative duties, with a strong understanding of Google and Microsoft Office. I take great pride in my work and am always looking for lean initiatives to simplify the workflow.
Overview
10
10
years of professional experience
Work History
General Food Service Manager
Miami University
04.2019 - Current
- Overseeing all daily operations to ensure productivity and success
- Managing 50+ employee records and handling discipline keeping in line with departmental policies and procedures
- Scheduling and Time management to ensure labor aligns with business needs
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Fostered a positive work environment by cultivating strong teamwork amongst all departments.
- Managed budget effectively, reducing unnecessary expenses while maintaining quality standards.
Assistant Dining Manager
Miami University
12.2014 - 04.2019
- Tracked food production levels, meal counts and supply costs
- Controlled labor hours and inventory costs through hands-on management and proactive changes
- Handled money, balanced tills, prepared bank deposits
- Developed and maintained positive working relationships with other departments to reach business goals
Education
High School Diploma -
Blackford High School
Hartford City, INSkills
- Confidentially maintained employee records
- Performance Management
- Exceptional time management skills
- Professional demeanor
- ServSafe Certified
- Customer Service & Hospitality
- Staff Supervision
- Staff Leadership & Engagement
Timeline
General Food Service Manager
Miami University
04.2019 - Current
Assistant Dining Manager
Miami University
12.2014 - 04.2019
High School Diploma -
Blackford High School
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