CALEB MARTIN
South Bend
Summary
Experienced customer service representative with over 10 years of proven track record in delivering exceptional customer service. Deep understanding of current and anticipated customer needs, enabling efficient task prioritization and seamless adaptation to meet evolving requirements. Thrives in collaborative team settings and independent freelance work environments, consistently delivering high-quality results.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
CVScaremark
10.2024 - Current
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
Program Assistant (Internship)
Tower Hill Camp
05.2024 - 09.2024
- Coordinated staff professional development opportunities that improved team cohesion and performance levels.
- Managed the acquisition and maintenance of necessary supplies, equipment, and facilities for successful camp operations while adhering to budgetary constraints.
- Trained new hires on camp policies and procedures, fostering a supportive work environment.
Office Clerk
Lake Michigan College
09.2023 - 05.2024
- Interacted with customers by phone, email, or in-person to provide information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
Sales Associate
Aldi
01.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Line Cook Supervisor
Silver Beach Pizza
09.2021 - 05.2022
- Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
- Mentored junior cooks for improved cooking techniques, resulting in higher-quality dishes and increased customer satisfaction.
- Collaborated with management to set performance standards, leading to a more consistent dining experience for guests.
Shift Leader
SUBWAY Restaurants
01.2020 - 09.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Shift Manager
Holiday Inn
08.2017 - 08.2018
- Cultivated a strong company culture by fostering collaboration among team members and recognizing individual achievements.
- Boosted lead generation with targeted content creation and distribution across multiple channels.
- Managed social media presence to foster community interaction and brand loyalty.
Education
BBA -
Lake Michigan College
Benton Harbor, MISkills
- Customer Engagement
- Operational Reporting
- Upselling
- Food Cost Optimization
Timeline
Shift Supervisor
CVScaremark
10.2024 - Current
Program Assistant (Internship)
Tower Hill Camp
05.2024 - 09.2024
Office Clerk
Lake Michigan College
09.2023 - 05.2024
Sales Associate
Aldi
01.2023 - 12.2023
Line Cook Supervisor
Silver Beach Pizza
09.2021 - 05.2022
Shift Leader
SUBWAY Restaurants
01.2020 - 09.2021
Shift Manager
Holiday Inn
08.2017 - 08.2018
BBA -
Lake Michigan College
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