Caleb Osmond
Ayanavaram
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Senior Client Care Officer position. Ready to help team achieve company goals. Friendly with 6 1/2 years of dedicated senior customer service experience. Dedicated to exceeding service goals through effective communication skills and abilities.
Overview
15
15
years of professional experience
Work History
Assistant Manager
EXL Service
Chennai
01.2024 - Current
- Managed daily operations to ensure efficient workflow and team collaboration.
- Assisted in developing training programs for new hires and existing staff.
- Coordinated communication between departments to enhance project execution.
- The Principle of Subrogation is a key concept in insurance that . This ensures that the insured does not receive double compensation and that the actual liable party bears the financial burden.
- Incident and Claim: You experience a loss caused by someone else (e.g., a car accident) and file a claim with your own insurance provider.
- Settlement: Your insurer pays for your repairs or medical bills immediately, ensuring you are not stuck waiting for a legal resolution.
- Recovery: After paying you, your insurer pursues the at-fault party or their insurance company to get reimbursed for the amount they paid out.
- Deductible Refund: If your insurer successfully recovers the full amount, they often refund your deductible as part of the settlement.
Senior Client Care Specialist- West Africa
Standard Chartered Bank
Chennai
04.2021 - Current
- Offers Client advice and guidance on digital and self-service options to make banking easy, simple and fast
- Go through risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest
- Executes wire transfers, payments and account transfers
- Handles various accounting transaction
- Maintain friendly and efficient service to customers
- Handle situations with ease and provide resolution.
Senior Process Associate
Tata Consultancy Services
Chennai
04.2016 - 08.2019
- Worked as a case manager to resolve the customer issues under Telstra (Australian Process)
- Partly trained associates on the project and different aspects
- Was awarded the Employee of the period title several times.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
Engineer Technical Support
HCL Technologies
Chennai
01.2015 - 03.2016
- Managed customer support queues with general end-user inquires and technical issues in a timely manner
- Effectively responded to inbound and outbound customer requests through phone, chat and email.
- Processed critical issues when additional assistance was required.
- Resolved system and customer issues by troubleshooting and providing effective solutions.
- Escalated complex problems such as [Outreach cable issues, Exchange Issues & Fiber BOX] to management for resolution.
Senior Customer Service Representative
Ceequences Technologies Private Limited
Chennai
05.2013 - 12.2014
- Worked as a process lead for US and UK clients.
- Marketing for laser gas to different companies in US and UK.
- Developed strong rapport with Clients and created positive impression of business.
- Engaged with clients to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Customer Support Associate
Tech Mahindra IT services and Telecom solutions
Chennai
05.2011 - 12.2011
- Identifying the cause of networking problems and resolving (for Videocon SIM, Mobile & DTH)
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
B.Sc - Computer Science
Vels College of Science
St. Mary's Vision Matriculation Higher Secondary School
St. Andrews Higher Secondary School
Skills
- Multitasking
- Highly flexible and adaptable
- Team Handling
- Great team player
- Well organized
- Takes initiative
- Work towards the goals
- Meet deadlines
- Flexibility
- Helping skills
- Coaching and mentoring
- Good communication skills
Disclaimer
I hereby declare that the above information is true to my knowledge and belief., Chennai, Caleb Osmond
Awards
- Best Performer Awards, Received best performer awards
- Best Employee Award, Received best employee award as well
Languages
English
First Language
Timeline
Assistant Manager
EXL Service
01.2024 - Current
Senior Client Care Specialist- West Africa
Standard Chartered Bank
04.2021 - Current
Senior Process Associate
Tata Consultancy Services
04.2016 - 08.2019
Engineer Technical Support
HCL Technologies
01.2015 - 03.2016
Senior Customer Service Representative
Ceequences Technologies Private Limited
05.2013 - 12.2014
Customer Support Associate
Tech Mahindra IT services and Telecom solutions
05.2011 - 12.2011
B.Sc - Computer Science
Vels College of Science
St. Mary's Vision Matriculation Higher Secondary School
St. Andrews Higher Secondary School