Callie Dunn
Scottsburg,IN
Summary
Dedicated receptionist experienced in managing multi-line phone systems and coordinating appointments. Skilled in customer service and team collaboration, consistently ensuring a positive visitor experience while maintaining organized front desk operations.
Overview
2
2
years of professional experience
Work History
Receptionist
Parris Automotive
01.2025 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted visitors, providing excellent customer service and support.
- Scheduled appointments for service and repair, coordinating with technicians to ensure timely completion.
- Maintained organized front desk area, ensuring cleanliness and adherence to company standards.
- Processed customer inquiries via email and phone, resolving issues promptly and accurately.
- Assisted in managing inventory of office supplies, ensuring availability for daily operations.
- Collaborated with team members to streamline appointment scheduling process for improved efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Cashier /Restaurant Team Member
Hardee's Fast Food Restaurant
11.2023 - 10.2024
- Processed customer transactions efficiently using point-of-sale system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Assisted in training new cashiers on operational procedures and cash handling protocols.
- Handled cash and credit transactions accurately, ensuring all sales were recorded correctly.
- Collaborated with team members to streamline service during peak hours, enhancing customer satisfaction.
- Monitored inventory levels at the register, notifying management of needed supplies or equipment.
- Implemented best practices for upselling menu items, contributing to overall sales growth.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Scottsburg High School
Scottsburg, IN05-2025
Skills
- Organization skills
- Time management
- Telephone skills
- Typing/Keyboarding
- Data Entry
Timeline
Receptionist
Parris Automotive
01.2025 - Current
Cashier /Restaurant Team Member
Hardee's Fast Food Restaurant
11.2023 - 10.2024
High School Diploma -
Scottsburg High School