Callista Kohl
Carmel
Summary
Versatile professional with a strong foundation in customer service, administrative operations, and team leadership. Experienced in managing client interactions, scheduling, and record-keeping, complemented by a proven ability to foster efficient and collaborative work environments. Skilled in conflict resolution, training, and organizational development, with hands-on experience in marketing, event coordination, and front desk operations. Committed to leveraging these skills to enhance employee relations and HR processes.
Overview
5
5
years of professional experience
Work History
Shift Manager/Bartender
The Local Eatery and Pub
09.2024 - Current
- Led operations and problem-solving in absence of general manager
- Supervised and mentored staff, fostering a positive and efficient work environment
- Managed inventory and designed seasonal cocktail menus
- Delivered exceptional customer service, resolving conflicts and ensuring guest satisfaction
Account Manager
Charley Grey
01.2024 - 06.2024
- Lead website design projects, crafting engaging digital experiences that boosted client satisfaction and online presence
- Leveraged Adobe Suite to create visually compelling content, enhancing brand identity and driving user engagement across platforms
- Created social media strategies using Meta Suite, amplifying brand reach and fostering meaningful audience connections
- Produced high-quality articles for websites and magazines, elevating brand authority and driving organic traffic growth
Neurofeedback Technician
Grey Matters
05.2023 - 06.2024
- Performed front desk operations, including scheduling appointments, maintaining accurate patient records, managing client records, and providing excellent customer service
- Conducted comprehensive data research, uncovering insights to improve neurofeedback techniques and patient outcomes
- Facilitated knowledge sharing on EEG and neurofeedback
Server/Bartender
Flix Brewhouse
05.2022 - 05.2024
- Foster team synergy, anticipate guest needs, and resolve complex issues swiftly in a fast-paced environment, enhancing overall dining experience
Student Station Manager
WZIS-FM Z90.7
08.2021 - 05.2023
- Directed a team of department heads, ensuring alignment with organizational goals and operational efficiency
- Facilitated weekly staff meetings to review progress, address challenges, and promote collaboration
- Mediated interdepartmental conflicts, fostering a cohesive and productive work environment
- Strategically recruited and onboarded new members to enhance team capabilities and diversify talent
- Developed and implemented social media marketing strategies across platforms, including Instagram, TikTok, Facebook, and X, to increase audience engagement and brand visibility
- Coordinated promotional events attracting over 100 participants, driving community engagement and station recognition
Production Director
WZIS-FM Z90.7
08.2020 - 05.2021
- Strengthened team dynamics, guiding students in audio production techniques, cultivating a culture of creativity and professional growth
- Created content to go on air like promotions, bumpers, liners, legal IDs, sports intros and outros, and imaging
Producer
WISU-FM 89.7
02.2020 - 05.2020
- Fostered strong relationships with diverse guests, ensuring high-quality interviews
- Coordinated with team to align content with the station's vision
Assistant Production Director
WZIS-FM Z90.7
08.2019 - 05.2020
- Created a variety of audio content to strengthen the station's brand identity
- Introduced innovative production techniques, leading to dynamic and captivating on-air material
Education
Bachelor of Science - Psychology, Counseling, Business Administration
Indiana State University
Terre Haute, IN08.2023
Skills
- Organizational Skills
- Customer Service
- Marketing and Sales
- Team Collaboration
- Project Management
- Leadership
- Employee training
- Staff development
- Hiring and recruiting
- Operations management
Timeline
Shift Manager/Bartender
The Local Eatery and Pub
09.2024 - Current
Account Manager
Charley Grey
01.2024 - 06.2024
Neurofeedback Technician
Grey Matters
05.2023 - 06.2024
Server/Bartender
Flix Brewhouse
05.2022 - 05.2024
Student Station Manager
WZIS-FM Z90.7
08.2021 - 05.2023
Production Director
WZIS-FM Z90.7
08.2020 - 05.2021
Producer
WISU-FM 89.7
02.2020 - 05.2020
Assistant Production Director
WZIS-FM Z90.7
08.2019 - 05.2020
Bachelor of Science - Psychology, Counseling, Business Administration
Indiana State University
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