M Abdul Nasar Karugappadam
Bangalore
Summary
Dynamic professional with extensive experience at GE Money Financial Services, excelling in customer relationship management and front office operations. Proven ability to enhance client satisfaction through effective problem-solving and team leadership. Skilled in data collection and proficient in MS Office, consistently delivering high-quality service and fostering strong client loyalty.
Overview
23
23
years of professional experience
Work History
Administer librarian
Strata Retail and Technology Services Pvt Ltd
05.2015 - Current
- Oversaw library operations and provided various library services to patrons.
- Selected, acquired, catalogued, classified, circulated, and maintained library materials while providing reference and readers' advisory services.
- Assisted walk-in members with inquiries and coordinated delivery of library materials.
- Managed front office operations, ensuring efficient member engagement and assistance.
- Resolving member’s queries and complaints – telecalling (Inbound and Outbound).
- Work in a variety of settings, including other branches, schools, colleges and universities.
- Perform in-depth, strategic research, and synthesize, analyze, edit, and filter information.
- Set up or work with databases and information systems to catalogue and access information.
- (Justbooks Chain Of Libraries)
Team Leader / Admin Department
GE Money Financial Services Limited
06.2006 - 03.2015
- Managed client relationships for corporate clients across India, enhancing satisfaction and loyalty.
- Managed customer support operations for car lease.
- Ensured high-quality service delivery to clients, contributing to positive client experiences.
- Restructuring existing Lease accounts based on customer’s cash flow requirements to retain customers.
- Managing and addressing the issue of foreclosure and NOC to terminate lease account based on client’s request.
- Ensuring the original disbursed documents is collected within the TAT specified by Disbursement team.
- Reconcile of accounts and ensuring collection of lease rentals and RV payments on time and bring down the delinquency for location.
- Raising insurance policy for the car lease cases and co-ordination with the TATA AIG insurance person for the renewals and issues.
- Managed vendor relationships, sourcing competitive quotations to optimize procurement.
- Interacting with the payables team on vendor payments & employers claim.
- Monitored facility operations and security team activities to ensure safety and compliance.
- Self starter, Effective time management & organizational skills & excellent interpersonal.
Senior Executive – Customer Service
GE Money Financial Services Limited
04.2005 - 05.2006
- Resolving Customer queries and complaints – telecalling (Inbound and Outbound).
- Resolved escalation calls and issues within TAT, enhancing customer satisfaction.
- Handled walk-in customers regarding bounce payments, foreclosures, and various queries, ensuring satisfactory resolutions.
- Managed customer correspondence to ensure timely responses.
- Monitoring and Training telecalling, walk-in executives.
- Collected feedback from the CSE team regarding system process issues and escalated matters to senior management.
- Prepared and submitted all MIS (daily, weekly, fortnightly, and monthly) to relevant function heads on time.
- Front office execution and interacting with customers.
Customer Service Executive
GE Money Financial Services Limited
10.2003 - 03.2005
- Resolving Customer queries and complaints – telecalling (Inbound and Outbound).
- Assisted walk-in customers with bounce payments, foreclosures, and related queries, ensuring timely resolutions.
- Managed customer correspondence through email and phone communications.
- Executed front office operations, engaging with customers to address their needs.
- Collected feedback from CSE team on system process issues and escalated to senior management for timely resolution.
Education
Bachelor of Commerce -
St. Joseph’s Collage of Commerce
04-2000
Skills
- Library management systems
- Library management
- Library operations management
- Client management
- Research methods
- MS Office
- Outlook
- Problem solving
- Team building
- Works well independently
Linguistic Abilities - Languages
- English, True, True, True
- Hindi, True, True, True
- Kannada, True, True, True
- Malayalam, True, True, True
- Tamil, True, True, True
- Telugu, True, True, True
References
- Mr. Akhil, Manager, Strata, Banashankri Bangalore, +91 8971171482
- Ms. Rachana, Administer librarian, The Bookafe (Justbooks), Sarjapur Road, Bangalore, Karnataka, +91 9845749003
Extracurricular Activities
Drawing Painting Craft Work
Recognitions
- Infinite Mile Award, 07/01/07, Awarded for delivering 100% plus on my target and reducing location delinquency from 4.03% to 1.30%.
- Infinite Mile Award, 06/01/08, Awarded for delivering 100% plus on my target and reducing location delinquency from 1% to 0.40%.
Personal Information
- Father's Name: Late. K Mohammed
- Date of Birth: 05/20/78
- Gender: Male
- Marital Status: Single
Timeline
Administer librarian
Strata Retail and Technology Services Pvt Ltd
05.2015 - Current
Team Leader / Admin Department
GE Money Financial Services Limited
06.2006 - 03.2015
Senior Executive – Customer Service
GE Money Financial Services Limited
04.2005 - 05.2006
Customer Service Executive
GE Money Financial Services Limited
10.2003 - 03.2005
Bachelor of Commerce -
St. Joseph’s Collage of Commerce