Calynn Lacy
Noblesville
Summary
Diverse skillset with strong leadership capabilities, including exceptional communication, computer proficiency, and proactive attention to detail. Extensive experience in customer service and property management, ensuring high-quality resident experiences. Proven track record of delivering strategic solutions that drive business growth and exceed performance targets in dynamic environments.
Overview
12
12
years of professional experience
Work History
Community Association Manager
Associa
02.2025 - Current
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Enforced compliance with community regulations and guidelines.
- Increased compliance with association rules by conducting regular inspections and enforcing regulations fairly.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
Assistant Property Manager
T & H Realty Inc
01.2022 - 02.2025
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with residents after movie in or move out, ensuring smooth transitions for both residents and property management team.
- Handled resident complaints promptly and appropriately.
- Provided excellent customer service by promptly responding to inquiries and addressing all matters promptly.
- Ensured adherence to fair housing laws and regulations by consistently applying policies and procedures across all resident interactions.
- Served as point-of-contact between Residents and Owners thereby effectively managing daily concerns or inquiries.
- Elevated overall resident relations by proactively seeking feedback through surveys and informal conversations, using insights to make targeted improvements.
The Vue Luxury Apartments
Kittle Properties
02.2021 - 01.2022
- Increased sales revenue with consistent upselling and marketing strategies created.
- Enhanced customer satisfaction by providing personalized assistance and recommendations to property management company regarding resident retention.
- Fostered a welcoming atmosphere through attentive greetings upon entry, offering refreshments when appropriate.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Followed up on delinquent tenants and coordinated collection procedures.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Processed security deposit refunds.
Assistant Manager
Bluestone Properties
10.2017 - 01.2021
- Achieved recognition from senior management for contribution to Property success, including managing Delinquent accounts, Renewals, maintaining high leasing goals, employees such as maintenance in making sure work orders are completed properly and timely.
- Planned Resident events to increase employee interaction with residents and resident satisfaction.
- Conducted staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Detailed and promoted specifics of accommodations during tours of vacancies for prospective clients.
- Kept accurate records of all resident and tenant correspondence.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Resolved conflicts between tenants.
- Managed over 50 Resident calls per day.
Leasing Manager
The Liberty Group
03.2016 - 10.2017
- Organizes and files all reports, leases, and paperwork
- Answer all calls/ Greet Prospects
- Conduct maintenance service follow-ups with residents when work is completed to assure great maintenance service
- Lease Renewals
- Keeping daily records on lease renewals and terminations
- Accepting/Posting Rent payments
- Assisted property owners in locating tenants to lease or rent available space
Leasing Agent
Princeton Lakes Property
01.2013 - 02.2016
- Section 42/Tax credit Property
- Inspect models and available units and communicate apartment needs with management
- Maintain current resident files
- Verified that all complaints were handled promptly and appropriately
- Processes all security deposit move-out reports
- Accept rent/Post payments
- Updating delinquency reports
- Encouraged prospective tenants to fill out applications after property tours
Education
GED -
Ben Davis High School
Completion Certificate - Real Estate
School Of Tucker Real Estate
CAM Financial Certification - Financial Management
Associa University
Carmel, IN03-2025
Skills
- Resident/ Owner Relations
- Home Management Process Proficiency
- Strong Communication Skills
- Telephone and email etiquette
- Policy Enforcement
- Fair Housing Regulations
- Budget planning
- Community operations
- Resident complaint resolution
- Board of directors support
- Vendor relationship development
Timeline
Community Association Manager
Associa
02.2025 - Current
Assistant Property Manager
T & H Realty Inc
01.2022 - 02.2025
The Vue Luxury Apartments
Kittle Properties
02.2021 - 01.2022
Assistant Manager
Bluestone Properties
10.2017 - 01.2021
Leasing Manager
The Liberty Group
03.2016 - 10.2017
Leasing Agent
Princeton Lakes Property
01.2013 - 02.2016
Completion Certificate - Real Estate
School Of Tucker Real Estate
GED -
Ben Davis High School
CAM Financial Certification - Financial Management
Associa University
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