Cameron Wheeler
Lafayette
Summary
I’m a Business Marketing graduate with expertise in strategic marketing, market research, digital advertising, and consumer behavior. Passionate about helping brands connect with their audiences, I combine data-driven insights with creative solutions to drive impactful marketing campaigns. With experience in hospitality, content creation, and brand development, I thrive in dynamic environments and am eager to contribute to innovative marketing projects.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Hilton MHG
07.2024 - Current
- Assisted with Hiring: Supported the recruitment process by screening candidates, conducting initial interviews, and coordinating interviews with hiring managers.
- Sales Lead Assistance: Collaborated with the sales team to follow up on leads, track prospects, and assist in converting leads into clients or customers.
- Event Coordination: Assisted in organizing and managing large group events, ensuring smooth operations, coordinating logistics, and addressing client needs.
- Social Media Support: Helped manage the hotel’s social media accounts, creating engaging content, responding to inquiries, and boosting the hotel's online presence.
- Customer Service & Reservations: Greeted guests and managed reservation processes, ensuring efficient check-ins and providing information about hotel services and amenities.
- Pricing & Inventory Control: Monitored and adjusted room rates, managed inventory, and ensured optimal pricing strategies were in place to maximize revenue and occupancy.
Key Holder Supervisor
Abercrombie & Fitch
12.2023 - 05.2024
- Merchandising Standards Compliance: Ensured that all merchandising standards were consistently met and maintained on a daily basis, enhancing product presentation and promoting a visually appealing shopping environment.
- Payment Processing: Accurately processed cash and credit card transactions for both in-store and online purchases, ensuring a smooth and efficient checkout experience for customers.
- Employee Training and Leadership: Led and mentored new employees through company training programs, ensuring they were equipped with the knowledge and skills to perform their roles effectively and align with company values.
- Marketing Display Updates: Regularly updated marketing displays to reflect current promotions, offers, and specials, driving customer interest and supporting sales initiatives.
- Team Management & Customer Service: Managed small teams of employees while maintaining a strong focus on delivering exceptional customer service, resolving customer issues, and ensuring a positive shopping experience.
- Collaboration with Headquarters and District Managers: Worked closely with corporate headquarters and district managers to implement marketing strategies, track performance, and achieve sales goals.
Assistant Manager
Monical's Pizza
02.2017 - 07.2021
- Customer Service During High-Volume Shifts: Maintained excellent customer service during fast-paced lunch and dinner rushes, ensuring timely and friendly service while managing high customer volume.
- Sanitation & Cleanliness: Regularly sanitized, cleaned, and organized both the dining room and kitchen, adhering to health and safety regulations to provide a clean and safe environment for both customers and staff.
- Conflict Resolution: Addressed and resolved customer complaints by actively listening and finding mutually satisfying solutions, ensuring customer satisfaction and retention.
- Event Coordination for Large Parties: Managed reservations and provided accommodations for large party events, ensuring guests had a seamless dining experience and all special requests were met.
Education
Bachelor of Science - Business Marketing
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05-2024
Skills
- Event planning
- Client engagement
- Data collection
- Microsoft office
- Creativity
- Detail-oriented
Timeline
Guest Service Representative
Hilton MHG
07.2024 - Current
Key Holder Supervisor
Abercrombie & Fitch
12.2023 - 05.2024
Assistant Manager
Monical's Pizza
02.2017 - 07.2021
Bachelor of Science - Business Marketing
East Stroudsburg University of Pennsylvania
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