Camille Sims
Muncie
Summary
Dynamic professional with a proven track record at Indiana University Health, excelling in patient relations and HIPAA compliance. Demonstrated ability to enhance patient satisfaction and team performance through effective problem-solving and strong interpersonal skills. Recognized for outstanding organization and contributing to significant improvements in patient care and workflow efficiency.
Overview
6
6
years of professional experience
Work History
Patient Registration Specialist
Indiana University Health
09.2023 - Current
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Strengthened relationships with healthcare providers by coordinating pre-authorization requirements for various procedures.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
- Assisted in training new staff members on best practices for patient registration, improving overall team performance.
- Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
Patient Transporter
Indiana University Health
06.2022 - Current
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Promoted a positive and inclusive work environment by demonstrating respect, empathy, and professionalism towards colleagues, patients, and visitors.
Customer Service Representative
Navient
04.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Improved resolution time with effective problem-solving for customer complaints.
Behavioral Clinician Tech
Ascension
01.2019 - 04.2020
- Consulted with parents/caregivers regarding effective parenting strategies for managing challenging behaviors at home.
- Collaborated with multidisciplinary teams for comprehensive client care and improved overall wellbeing.
- Provided crisis intervention services, de-escalating situations and ensuring client safety.
- Served as a liaison between school personnel, healthcare providers, and families to ensure cohesive service delivery.
- Conducted thorough assessments to identify clients'' strengths, challenges, and areas for improvement.
- Implemented cognitive-behavioral strategies to help clients better understand thought patterns influencing their actions.
- Managed caseloads efficiently by prioritizing tasks according to each client''s needs while adhering to strict deadlines.
- Participated in ongoing professional development to stay current on industry trends and best practices.
Education
High School Diploma -
Southside High School
Muncie, INSkills
- HIPAA compliance
- Strong organization
- Patient scheduling
- Insurance verification
- Patient confidentiality
- Data entry
- Medical terminology
- Data entry proficiency
- Patient relations
- Strong interpersonal skills
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Patient Registration Specialist
Indiana University Health
09.2023 - Current
Patient Transporter
Indiana University Health
06.2022 - Current
Customer Service Representative
Navient
04.2020 - 06.2022
Behavioral Clinician Tech
Ascension
01.2019 - 04.2020
High School Diploma -
Southside High School
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