Canaan DeGroot
Whiteland
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Capable and passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in high volume establishments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technician Helper
Catalist Technology
Franklin, IN
01.2025 - Current
- Assisted technicians with equipment maintenance and repairs.
- Learned to operate hand tools and power tools safely.
- Supported inventory management by organizing parts and supplies.
- Followed safety protocols to maintain a clean work environment.
- Observed experienced technicians to gain practical knowledge and skills.
- Collaborated with team members to complete projects efficiently.
- Documented work processes for accurate record-keeping and future reference.
- Developed technical skills by working alongside experienced technicians, leading to a better understanding of complex systems and the ability to troubleshoot issues independently.
- Demonstrated strong problem-solving skills by quickly identifying issues and implementing solutions to minimize downtime during repair processes.
Bartender
Old Towne Beer Hall & Growler Co.
Franklin, IN
04.2023 - 01.2025
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Processed customer transactions efficiently using POS system, improving overall service speed.
- Assisted in training new staff on bartending techniques and customer service best practices.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Server
Bojak's Bar & Grille
Franklin, IN
04.2024 - 08.2024
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to maintain timely service during peak hours.
- Collaborated with kitchen staff to ensure accurate order fulfillment and timely meal delivery.
- Trained new servers on menu offerings, service protocols, and point-of-sale systems for operational efficiency.
- Processed payments accurately, handling cash and credit transactions while maintaining register integrity.
- Resolved customer complaints promptly, enhancing overall dining experience and fostering positive relationships.
Bartender
Professional Smoke
Bargersville, IN
04.2024 - 06.2024
- Developed seasonal drink menus, incorporating local ingredients to attract new clientele.
- Collaborated with kitchen staff to create food pairings that complemented beverage offerings.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Server
Texas Corral
Shelbyville, IN
09.2022 - 04.2023
- Assisted in inventory management by tracking stock levels of supplies and communicating needs to management.
- Implemented suggestions for improving service workflows, contributing to increased team efficiency and performance standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Certified Clinical Medical Assistant
Major Health Partners
Shelbyville, IN
07.2022 - 03.2023
- Assisted in patient intake processes, ensuring accurate collection of medical histories and vital signs.
- Conducted routine lab tests and procedures, maintaining high standards of accuracy and compliance.
- Supported healthcare providers during examinations, enhancing patient comfort and communication.
- Maintained organized electronic health records, improving access to patient information for clinical staff.
Beverage Server
Horseshoe Casino
Shelbyville, IN
07.2019 - 06.2022
- Delivered exceptional beverage service to enhance guest experiences and satisfaction.
- Maintained comprehensive knowledge of menu offerings and promotional items to provide informed recommendations.
- Operated point-of-sale systems efficiently, ensuring accurate order processing and payment handling.
- Collaborated with kitchen staff to ensure timely beverage preparation during high-volume service periods.
- Trained new servers on best practices for customer service and operational procedures to promote team efficiency.
- Implemented process improvements that reduced wait times during peak hours, enhancing overall service quality.
- Resolved guest inquiries and concerns promptly, fostering a positive atmosphere in the gaming environment.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Successfully upsold premium beverage options, increasing overall sales revenues.
Education
High School Diploma -
Shelbyville High School
ShelbyvilleSkills
- Leadership qualities
- Safety procedures
- Health and safety compliance
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Cleanliness and hygiene
- Responsible alcohol service
- Complex Problem-solving
- Payment processing
- Alcohol awareness
Certification
- ATC Training, Indiana Liquor License - July 2019-July 2029
- Food Handler Certification - July 2023- July 2026
Timeline
Technician Helper
Catalist Technology
01.2025 - Current
Server
Bojak's Bar & Grille
04.2024 - 08.2024
Bartender
Professional Smoke
04.2024 - 06.2024
Bartender
Old Towne Beer Hall & Growler Co.
04.2023 - 01.2025
Server
Texas Corral
09.2022 - 04.2023
Certified Clinical Medical Assistant
Major Health Partners
07.2022 - 03.2023
Beverage Server
Horseshoe Casino
07.2019 - 06.2022
High School Diploma -
Shelbyville High School