Candace Garza
Osceola
Summary
Dynamic server trainer with a proven track record at Texas Roadhouse, excelling in team member training and customer service. Leveraged strong leadership and effective time management to enhance server performance and ensure order accuracy, fostering a positive dining experience and driving repeat business. Committed to food safety compliance and operational excellence.
Overview
7
7
years of professional experience
Work History
Server Trainer
Texas Roadhouse Restaurant
07.2018 - Current
- Assisted in onboarding and training new servers on menu items and service standards
- Supported team members by providing guidance on customer service techniques
- Observed and evaluated server performance to identify areas for improvement
- Delivered feedback during training sessions to enhance server skills and efficiency
- Maintained up-to-date knowledge of menu changes and promotions for effective staff education
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Server
Texas Roadhouse Restaurant
07.2018 - Current
- Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, maintaining high-quality standards.
- Trained new servers on menu offerings, service techniques, and operational procedures to enhance team performance.
- Managed table assignments efficiently during peak hours to optimize seating and reduce wait times for guests.
- Implemented improved order-taking processes that minimized errors and enhanced overall dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Bartender
Gina’s Far East Lounge
05.2024 - 04.2025
- Crafted and served cocktails with precision and creativity, enhancing customer experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Provided exceptional customer service by engaging patrons and addressing inquiries promptly.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Education
High School Diploma -
Penn High School
Mishawaka, IN06.2016
Skills
- Effective time management
- Safe food handling
- Menu memorization
- Order accuracy
- Team member training
- POS system proficiency
- Cash handling
- Food safety compliance
- Strong leadership
- Attention to detail
- Critical thinking
Timeline
Bartender
Gina’s Far East Lounge
05.2024 - 04.2025
Server Trainer
Texas Roadhouse Restaurant
07.2018 - Current
Server
Texas Roadhouse Restaurant
07.2018 - Current
High School Diploma -
Penn High School
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