Candace Jensen
Zionsville
Summary
Dedicated and creative Learning and Development Manager with expertise in designing and delivering leadership development and training programs for adult learners. Proven track record in creating engaging training solutions that enhance employee performance and drive organizational success. Skilled in curriculum design, employee training methodologies, and strategic planning, ensuring effective implementation of educational strategies. Recognized for high productivity and adaptability in fostering professional growth across diverse organizations.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Learning & Development Manager
Clif Bar Baking Company/Mondelēz International
Indianapolis
01.2020 - Current
- Development and design of training programs and materials.
- Administrator of the LMS, including content creation.
- Responsible for the department's budget and resources.
- Organization of seminars, workshops, conferences, and other events related to learning initiatives.
- Evaluation of existing processes and procedures to identify opportunities for improvement in the L&D function.
- Maintain records of all training activities and tracking progress for employees.
- Partnering with leadership teams on strategic priorities from workforce planning insights.
- Conducted needs assessments to determine gaps in employee knowledge or skills.
- Oversaw the recruitment, training, and development of a high-performing development team.
- Create and monitor objectives, goals, and KPIs for the E&T team.
- E&T pillar leader for the site.
Technical Trainer
Clif Bar Baking Company/Mondelēz International
Twin Falls
03.2018 - 12.2020
- Created and conducted in-person and online training sessions to ensure a thorough understanding of the subject matter.
- Assisted in the development of training documentation.
- Facilitated classes in forklift/MEWP theory and certification, first aid/CPR/AED, and bloodborne pathogens.
- Completed employee certifications to ensure operators were trained and competent to perform their job duties.
- Assisted in tracking training records for the company.
Packaging Operator
Clif Bar Baking Company/Mondelēz International
Twin Falls
11.2016 - 03.2018
- Operated pallet jacks, forklifts, and other manual material handling equipment safely according to company standards.
- Inspected finished products for defects before packing them into boxes or bags.
- Assisted in the set up and operation of various packaging equipment.
- Adjusted machine settings to ensure optimal performance and product quality.
- Performed quality assurance tests on samples from each batch prior to releasing it for sale.
- Trained new employees on proper techniques for packaging and equipment operation.
Bread and Sandwich Maker
Great Harvest Bread Co
Twin Falls
09.2013 - 11.2016
- Trained new employees in daily tasks and computer programs.
- Created a hot sandwich, the Candace, which remains a customer favorite.
- Helped in the design of prep worksheets and the development of workflow processes.
- Edited monthly menu.
- Nicknamed the Sandwich Queen.
Customer Service, Design/Quote Specialist
Woodland Manufacturing
Meridian
03.2012 - 08.2013
- Graphic design of signs, plaques, stickers, and other materials per customer requests.
- Created accurate and complete cost estimates for customers based on their specifications.
- Utilized company's database systems to track customer orders and maintain records of quotes submitted.
- Constant eye on detail to ensure customer satisfaction.
- Conducted follow-up calls with customers to answer any questions related to quotes or products and services offered.
- Maintained up-to-date knowledge of product lines, services, and pricing structures.
- Collaborated with other departments such as production, engineering, and accounting to ensure smooth operation of the quoting process.
- Processed customer orders according to established procedures within specified timeframes.
- Leveraged sales techniques and articulated product values to generate new business.
- Provided training and mentoring for new hires on the quoting process.
Barista
Thomas Hammer Coffee Roasters
Boise
09.2010 - 04.2012
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
Office Manager
Mountain States Tumor Institute
Boise
12.2004 - 11.2009
- Leader of 52 team members.
- Provided ongoing employee education.
- Helped transition staff from paper charts to electronic charts.
- Trained staff in computer programs, and designed workflow processes.
- Completed quarterly leadership training and workshops to hone skills and communication.
- Received recognition in all areas of St. Luke's core values.
- Supervised staff members, organized schedules and delegated tasks.
- Assisted in recruiting, onboarding and training new employees.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Health Information Coordinator
Digestive Health Clinic
Boise
05.2000 - 12.2004
- Trained all new non-clinical staff.
- Designed an onboarding program and training manuals.
- Entered patient demographic information into electronic databases.
- Researched requests from physicians, nurses, coders, attorneys for additional clinical documentation.
- Responded promptly to requests from patients or their representatives seeking access to their health records.
- Monitored compliance with applicable laws including HIPAA Privacy Rule regulations.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
Patient Registrar
St. Alphonsus RMC
Boise
09.1999 - 05.2000
- Greeted patients upon arrival at facility, collected required documents, and verified demographic information against existing records.
- Processed all required paperwork and forms related to the registration process and ensured that patient data was entered accurately into the system.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient health information.
- Verified and entered necessary information into patient management system.
- Communicated with patients with compassion while keeping medical information private.
Banquet Server/Cashier/Barista
Doubletree Riverside Hotel
Boise
09.1998 - 09.1999
- Provided prompt, friendly service to all guests during banquets or catered events.
- Set up stations for serving meals according to established guidelines.
- Served beverages and appetizers to guests in an efficient manner.
Medical Records Clerk
Twin Falls Clinic and Hospital
Twin Falls
08.1996 - 08.1998
- Retrieved patient medical records in response to requests from authorized personnel.
- Reviewed patient charts for accuracy and completeness.
- Processed incoming medical records requests.
- Updated patient files with new medical information as needed.
Cashier/Server
Baja Norte Mexican Grill
Bend
09.1995 - 07.1996
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Greeted customers promptly and responded to questions.
Office Assistant
Dr. Mary Groda-Lewis
Twin Falls
07.1991 - 06.1995
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
Education
Bachelors of Science - Workplace Training & Leadership
Idaho State University
Pocatello, ID01.2021
Associate of Science - Health Information Management
Boise State University
Boise, ID01.2000
Some College (No Degree) - Communications
Boise State University
Boise, IDSkills
- Employee training
- LMS administration
- Communication skills
- Coaching and mentoring
- Leadership development
- Training material development
- Training facilitation
- Emotional Intelligence
Certification
- First Aid/CPR/AED Instructor
- IVES Forklift and MEWP Instructor
- Tilt 365 True Personality Profile
- Tilt 365 Agility Growth Tracker
- Mondelēz INSPIRE Leadership Program – Building Future People Leaders
References
Available Upon Request
Timeline
Learning & Development Manager
Clif Bar Baking Company/Mondelēz International
01.2020 - Current
Technical Trainer
Clif Bar Baking Company/Mondelēz International
03.2018 - 12.2020
Packaging Operator
Clif Bar Baking Company/Mondelēz International
11.2016 - 03.2018
Bread and Sandwich Maker
Great Harvest Bread Co
09.2013 - 11.2016
Customer Service, Design/Quote Specialist
Woodland Manufacturing
03.2012 - 08.2013
Barista
Thomas Hammer Coffee Roasters
09.2010 - 04.2012
Office Manager
Mountain States Tumor Institute
12.2004 - 11.2009
Health Information Coordinator
Digestive Health Clinic
05.2000 - 12.2004
Patient Registrar
St. Alphonsus RMC
09.1999 - 05.2000
Banquet Server/Cashier/Barista
Doubletree Riverside Hotel
09.1998 - 09.1999
Medical Records Clerk
Twin Falls Clinic and Hospital
08.1996 - 08.1998
Cashier/Server
Baja Norte Mexican Grill
09.1995 - 07.1996
Office Assistant
Dr. Mary Groda-Lewis
07.1991 - 06.1995
Bachelors of Science - Workplace Training & Leadership
Idaho State University
Associate of Science - Health Information Management
Boise State University
Some College (No Degree) - Communications
Boise State University
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