JOHN LYTELL
New Palestine
Summary
Results-driven insurance executive with 13 years of progressive experience as an American Family Insurance Agency Owner. Recognized for strong leadership in agency management, sales strategy, team development, and operational excellence. Proven track record of building high-performing teams, guiding strategic business planning, and managing large client portfolios while ensuring exceptional customer experience. Skilled in financial oversight, revenue growth, and independent contractor operations, with a commitment to aligning agency performance with corporate objectives.
Professional insurance leader with proven track record in strategic planning, client relationship management, and operational oversight. Known for fostering team collaboration and driving measurable results. Adept at navigating changing market dynamics while maintaining high standards and ensuring compliance. Equipped with strong analytical skills, effective communication abilities, and customer-centric approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Agency Owner
American Family Insurance
01.2012 - Current
- Successfully built and managed a thriving agency representing American Family Insurance for 13+ years
- Oversaw full daily operations, staffing, financial management, and customer service delivery
- Recruited, trained, and mentored team members to drive productivity and sales outcomes
- Executed targeted sales initiatives—account reviews, recapture campaigns, referrals, and follow-up strategies
- Leveraged business systems and sales technologies to improve efficiency and service quality
- Maintained strong partnerships with corporate support teams for operational alignment
- Consistently met or exceeded revenue, retention, and customer satisfaction goals
- Managed agency P&L, budgeting, and profitability analysis
- Maintained all required P&C, Life, and Health insurance licenses in good standing
- Operated as independent contractor with full autonomy over business decisions
- [Agency Location]
Education
Bachelor of Arts Degree -
Ball State University
01.2009
Skills
- Agency operations management
- Sales strategy development
- Financial Management & Budget Control
- Business development expertise
- Customer experience management
- Operational & Marketing Plan Execution
- Staff Leadership, Coaching & Development
- Independent Contractor Relations
- Policy analysis
- Staff development
- Industry trends
- Verbal and written communication
- Small business operations
- Relationship building
- Claims management
- Underwriting
Certification
- Property & Casualty Insurance License (Current)
- Life Insurance License (Current)
- Health Insurance License (Current)
- Valid Driver’s License
KEY QUALIFICATIONS FOR DISTRICT ROLE
- 13 years of agency leadership with deep understanding of agency operations
- Demonstrated ability to execute strategic sales plans and drive revenue growth
- Expertise in profit analysis, budgeting, and operational efficiency
- Strong operational planner with experience executing marketing and growth strategies
- Proven financial management and cost-control proficiency
- Skilled team leader with experience coaching, developing, and influencing others
- Customer-first approach with focus on retention, satisfaction, and service quality
- Skilled at balancing corporate goals with agency autonomy and market needs
ADDITIONAL INFORMATION
- Available for field-based roles requiring up to 50% travel
- Willing to reside in assigned territory
- Background check clearance available upon request
- Open to signing non-disclosure agreements
- Able to commit 70% time to field-based agency support activities
Timeline
Insurance Agency Owner
American Family Insurance
01.2012 - Current
Bachelor of Arts Degree -
Ball State University