I enjoy time with family, including our new Grandson who arrived this past October I Pastor a church with my husband and love to connect with others
Candi Back
Brookville
Summary
Dynamic Mortgage Loan Officer with a proven track record at Cincinnati Employees Credit Union, excelling in client account management and relationship selling. Expert in loan origination and residential home equity mortgage lending regulations, I enhance customer satisfaction through exceptional service and effective negotiation tactics, driving repeat business and fostering trust.
Experienced with mortgage loan origination, financial analysis, and client advisement. Utilizes deep knowledge of lending guidelines and compliance to ensure smooth loan processing. Strong understanding of customer relationship management and market trends, driving successful loan closures.
Overview
12
12
years of professional experience
Work History
Mortgage Loan Officer /Teller
Cincinnati Employees Credit Union
04.2019 - Current
- Maintain high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assist clients in selecting correct loan product and terms to meet needs and financial goals.
- Enhance client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting team to resolve issues and expedite loan approvals.
- Analyze loan applications and credit reports to determine loan eligibility and risk level.
- Manage high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balance cash drawer accurately at the end of each shift, minimizing discrepancies in financial records.
- Establish trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Streamline the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Owner/CEO
Neat & Tidy Cleaning Co.
01.2013 - 04.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Education
GED -
FCHS/Scarlet Oaks
Brookville IN/OH03-2000
Skills
- Goal oriented
- Relationship selling
- Loan origination
- Residential mortgage lending regulations
- Client account management
- Negotiation tactics
- Document review
- Public speaking
- Pastoral care
- Pastoral counseling
- Building rapport
- Trust building
Interests
Timeline
Mortgage Loan Officer /Teller
Cincinnati Employees Credit Union
04.2019 - Current
Owner/CEO
Neat & Tidy Cleaning Co.
01.2013 - 04.2019
GED -
FCHS/Scarlet Oaks
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