Candice Godwin
Merrillville
Summary
Experienced with patient intake procedures and administrative coordination. Utilizes effective communication and organizational skills to enhance operational efficiency. Knowledge of healthcare documentation and patient service protocols, ensuring seamless processes and patient satisfaction.
Overview
17
17
years of professional experience
Work History
Intake Coordinator
LifeStance Health
11.2024 - Current
- Schedule new patient appointments with mental health providers across multiple specialties.
- Verify insurance coverage and ensure accurate patient demographic entry.
- Provide compassionate, confidential support for patients seeking behavioral health services.
- Manage high-volume inbound and outbound calls while maintaining accuracy and professionalism.
- Collaborate with providers, office staff, and patients to ensure continuity of care and reduced scheduling errors.
- Utilize electronic health record (EHR) systems to maintain accurate appointment documentation.
- Assist patients with navigating available resources and direct them to appropriate services when necessary.
Quality Analyst
Duly Health and Care
09.2021 - 11.2024
- Analyzed healthcare processes to identify improvements.
- Developed and implemented quality assurance protocols.
- Ensured compliance with regulatory standards.
- Monitored KPIs and trained staff on QA practices.
- Conducted root cause analysis to identify underlying issues and implement corrective actions.
- Prepared detailed reports and presentations for senior management on quality metrics and improvement initiatives.
- Oversaw a team of 40 customer support agents providing patient care support.
- Managed performance concerns and implemented improvement plans.
Patient Service Representative
AMITA Health
12.2015 - 09.2021
- Managed patient inquiries and registration processes.
- Assisted with billing inquiries and insurance verification.
- Maintained and updated electronic health records accurately.
- Streamlined patient flow and reduced wait times through workflow improvements.
- Coordinated with insurance companies to confirm coverage and benefits.
- Implemented new intake procedures, reducing registration time by 20%.
Medical Billing and Collections Specialist
Bionic Prosthetic and Orthotics
01.2011 - 01.2014
- Managed billing and collections processes for prosthetic and orthotic services.
- Resolved billing discrepancies and facilitated timely payments.
- Conducted audits to ensure billing accuracy and compliance.
- Developed and implemented a billing system that improved efficiency.
- Trained new staff on billing procedures and compliance requirements.
Customer Service Associate
Comcast
01.2009 - 01.2011
- Assisted customers with account management and billing inquiries.
- Resolved disputes and technical service issues effectively.
- Trained new team members to improve service delivery standards.
- Handled escalated complaints with professionalism and timely solutions.
- Maintained detailed records of customer interactions to improve service quality.
Education
Master of Health Administration -
University of Phoenix
07.2025
Bachelor of Applied Science - Health Administration
University of Phoenix
06.2020
Skills
- Analytical and Problem-Solving – Skilled at identifying issues and creating effective solutions
- Medical Billing and Coding – Knowledgeable in billing practices and compliance standards
- Microsoft Office – Proficient in Word, Excel, and PowerPoint
- Communication & Interpersonal Skills – Strong ability to collaborate and support patients/staff
- Healthcare Regulations & Compliance – Familiar with HIPAA and industry standards
- Project Management – Experienced in leading initiatives to improve processes and outcomes
- Data Analysis – Skilled in interpreting trends to enhance operational performance
- Process Improvement – Expertise in streamlining workflows for efficiency and accuracy
- Leadership & Mentorship – Ability to coach and guide team members toward growth
Timeline
Intake Coordinator
LifeStance Health
11.2024 - Current
Quality Analyst
Duly Health and Care
09.2021 - 11.2024
Patient Service Representative
AMITA Health
12.2015 - 09.2021
Medical Billing and Collections Specialist
Bionic Prosthetic and Orthotics
01.2011 - 01.2014
Customer Service Associate
Comcast
01.2009 - 01.2011
Master of Health Administration -
University of Phoenix
Bachelor of Applied Science - Health Administration
University of Phoenix
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