Candice Hicks
Newburgh
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Results-driven leader with a strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
9
9
years of professional experience
Work History
Director
Purdy Brothers Trucking
11.2019 - Current
- Analyzed KPI's using Power BI for all facets of the operating business
- Managed Driver Managers to uphold their KPI
- Analyzed the market for trends in reefer freight
- Performance analysis: Tracking key performance indicators (KPIs) like on-time delivery rates, driver productivity, and fuel efficiency to identify areas for improvement
- Staff management: Supervising a team of dispatchers, operations coordinators, and other logistics staff
- Technology implementation: Utilizing transportation management systems (TMS) and other logistics software to streamline operations.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Coordinating the day-to-day transportation operations of a company and directing major projects
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Implemented various safety programs including a Newsletter, Safety awards and Driver of the Month programs
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Social Media- maintained 3 different social media pages for all 3 companies
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Recruiting through social media marketing
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Operations Manager
Lowes
09.2018 - 11.2019
- Completed safety observations of the facility
- Determine the workload (production volume) for the day sent by corporate; monitor inventory movements in the facility frequently throughout the day
- Evaluated staffing needs to meet daily demand; reassigned Associates to new positions according to available resources and skill sets to accomplish shift work within established times
- Worked with Operations Supervisors to set associates up for success; achieved or exceeded key performance indicators, safety, performance and budget targets
- Resolved simple and complex warehouse management system issues as they occur
- Resolved inventory discrepancies (e.g., missed picks, damaged goods, short allocations, etc.)
- Communicated effectively with associates and Performance Instructors regarding business objectives or current issues
- Worked through the Operations Supervisors to build a work environment of engagement and inclusion
- Identified and assisted in implementing process improvements or new processes launched from corporate
- Traveled to other facilities to assist when needed
- Assisted associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations
- I-9 verification, unemployment claims, and workplace accommodations
- Participated in the process of hiring talented individuals for the team
- Set goals and communicates clear expectations for associates and provides timely and constructive feedback
- Provided resources and support to associates as needed
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Assisted Supervisors with any issues that may arise that need the resolution of management
- Provided coaching and meaningful developmental opportunities to associates and prepares them for upward promotion if interested
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Regional Operations Manager
Pet Valu
05.2016 - 09.2018
- Opened 35 new stores on the East Coast
- Administrative management: Overseeing administrative operations and personnel
- Strategic planning: Developing and implementing plans to meet business targets
- Budget management: Scheduling expenditures, analyzing variances, and initiating corrective actions
- Staff management: Mentoring, coaching, and conducting performance evaluations
- Compliance: Ensuring compliance with company policies
- Stakeholder relations: Cultivating relationships with stakeholders
- Market insights: Providing valuable market insights
- Reporting: Reporting the status of operations to superiors, keeping them up to date with profit/loss figures, market trends, or other relevant information
- Led project management initiatives that reduced operational costs by 15% within six months through the implementation of new workflow automation tools and streamlined processes
- Drove 20% increase in quarterly revenue by strategically optimizing new business sales processes using CRM tools and advanced data analytics.
- Improved customer satisfaction across region, implementing customer service training for frontline staff.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
Education
B.S - Psychology, Social Psychology
University of North Carolina
2006
Skills
- Strategic planning
- Logistics management
- Business planning
- People management
- Team management
- Team collaboration
- Staff development
- Operations management
- Decision-making
- Strategic planning
- Relationship building
- Budget management
Timeline
Director
Purdy Brothers Trucking
11.2019 - Current
Operations Manager
Lowes
09.2018 - 11.2019
Regional Operations Manager
Pet Valu
05.2016 - 09.2018
B.S - Psychology, Social Psychology
University of North Carolina
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