Candid L. Shelby
Gary
Summary
Dynamic customer service professional with over 20 years of experience in telephone and face-to-face interactions, excelling in sales, technical support, and customer care. Proficient in major customer service software, adept at resolving customer complaints while consistently maintaining a positive, friendly, and empathetic demeanor. Committed to leveraging extensive expertise to contribute effectively in a customer service role within a forward-thinking company that values growth and development. Eager to embrace new challenges and foster lasting relationships that enhance the overall customer experience.
Overview
11
11
years of professional experience
Work History
Fitness Customer Service Representative
American Specialty Health
07.2023 - 11.2025
- Managed high-volume customer inquiries via telephone, ensuring professional, accurate, and timely responses.
- Resolved customer issues by efficiently utilizing proprietary internal systems to ascertain caller needs, look up information, and provide solutions.
- Maintained operational efficiency by accurately logging all interactions and forwarding complex cases to the appropriate departments for timely research and resolution.
- Ensured regulatory compliance and a professional work environment by strictly adhering to all legal, company, and safety policies, and standards.
- Achieved or exceeded all key job accountabilities for the Customer Service Representative role by effectively managing time, and consistently following up on customer needs.
- Enhanced team communication and service knowledge by actively participating in weekly staff meetings, and completing all required company and department training.
Communicator/Dispatcher
InfoCision Management
03.2021 - 11.2022
- Managed high-volume inbound calls for various Non-Profit, Conservative, and Christian organizations while working from home.
- Processed and secured donor contributions, accurately recording financial and personal information.
- Provided comprehensive donor services, addressing inquiries regarding account details, organizational missions, and fund utilization to maintain transparency and trust.
- Communicated professionally and empathetically to build rapport with both new and current donors.
- Served as a work-from-home dispatcher for Panther Trucking, handling both emergency and non-emergency inbound calls.
- Coordinated critical response by rapidly receiving calls and dispatching field units and team members to the correct locations.
- Provided real-time problem-solving assistance to both drivers and clients to resolve logistical issues, and ensure timely service delivery.
- Maintained clear and consistent communication to coordinate efficient operations between drivers and management.
Lead Sales Associate
Dollar General
02.2018 - 06.2021
- Provided exceptional customer service by welcoming customers, answering product questions, and offering informed advice on merchandise selection.
- Managed all point-of-sale transactions, including accurate payment processing, issuing receipts, handling returns, refunds, coupons, and gift card sales, in compliance with company policy.
- Executed daily cash management duties, including balancing the register at the end of the shift, and accurately generating daily sales reports.
- Maintained store standards by stocking and recovering shelves, organizing the sales floor, and ensuring a clean and safe work environment.
Customer Service Specialist
UpRight Law
12.2014 - 10.2017
- Managed high-volume daily communications (100+ calls and emails) from clients regarding sensitive bankruptcy case details.
- Facilitated legal support by processing attorney fees, providing requested legal documentation, and accurately answering case-specific inquiries.
- Coordinated attorney-client communication by scheduling call-backs for legal questions, and escalating urgent or emergency matters for direct attorney contact.
- Provided critical client advocacy by filing claims on behalf of clients to address creditor harassment issues.
Education
High School Diploma -
Austin Career Education Center
Chicago, IL06.1999
Skills
- Skilled in active listening and dialogue
- Effective problem resolution
- Strong organizational skills
- Ability to thrive under pressure
- Skilled in maintaining a typing speed of 25-30 wpm
- Detail-oriented data management
- Effective public communication
Timeline
Fitness Customer Service Representative
American Specialty Health
07.2023 - 11.2025
Communicator/Dispatcher
InfoCision Management
03.2021 - 11.2022
Lead Sales Associate
Dollar General
02.2018 - 06.2021
Customer Service Specialist
UpRight Law
12.2014 - 10.2017
High School Diploma -
Austin Career Education Center