Candida Monteiro
Customer Service Representative
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Teleperformance Pvt Ltd
Mumbai, Maharashtra
07.2007 - 07.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Collected and analyzed customer information to prepare product or service reports.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Created and maintained detailed database to develop promotional sales.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed and updated databases to handle customer data.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
Secretary
Dr. Villie Bamboat Ophthalmic Surgeon
Mumbai, Maharashtra
02.2001 - 11.2001
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Created and updated records and files to maintain document compliance.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
Education
Bachelor Of Commerce - Commerce
S. N. D. T. Women's University
Churchgate, Mumbai, India 06.2000 - 03.2003
Higher Secondary School - Commerce
Bharda Junior College of Commerce
Chatrapati Shivaji Maharaj Terminus, Mumbai, India 06.1998 - 02.2000
SSC - SSC
Holy Cross High School
Lower Parel, Mumbai, India 06.1997 - 03.1998
Skills
Complaint resolution
Timeline
Customer Service Representative
Teleperformance Pvt Ltd
07.2007 - 07.2020
Secretary
Dr. Villie Bamboat Ophthalmic Surgeon
02.2001 - 11.2001
Bachelor Of Commerce - Commerce
S. N. D. T. Women's University
06.2000 - 03.2003
Higher Secondary School - Commerce
Bharda Junior College of Commerce
06.1998 - 02.2000
SSC - SSC
Holy Cross High School
06.1997 - 03.1998
Similar Profiles
Binita NagBinita Nag
Customer Service Associate at Teleperformance Pvt LtdCustomer Service Associate at Teleperformance Pvt Ltd
M. VishnuvaradanM. Vishnuvaradan
Senior Process Associate at Teleperformance pvt LTDSenior Process Associate at Teleperformance pvt LTD
Zeenia ZeeniaZeenia Zeenia
Customer Service Representative at Teleperformance Pvt LtdCustomer Service Representative at Teleperformance Pvt Ltd