Canelo
Community Management
Malappuram,Kerala
Summary
Efficient & professional community moderator with more than 3 years of experience and proven knowledge of customer service, Community Engagement, and Social media management. Aiming to leverage my skills to successfully fill the Community Manager role at your company.
Overview
2
2
years of professional experience
Work History
Community Manager
Flashloans.com
10.2021 - Current
- Guide the users in using the platform.
- Communicate with users, answer their questions in Telegram.
- Maintain the Telegram Group & protect it from spam & scammers.
- Create Announcements at telegram channel regarding new updates.
- Help the team in other activities.
Community Moderator
Truepnl
06.2021 - Current
- Act as a wise guide for every users.
- Communicate with users, answer their questions in Telegram and Discord.
- Maintain the Telegram Group & Discord Server clean.
- Conduct & manage incentive programs in communities.
- Check Zendesk and work with tickets raised by users.
- Help the team in external data collections & other activities.
Skills
Client service and support
Administrative support
Support Ticket Triage
Excellent customer service
Community Engagement
Complaints Investigation
Social Media Engagement
Administering Social Media Accounts
Timeline
Community Manager
Flashloans.com
10.2021 - Current
Community Moderator
Truepnl
06.2021 - Current