Carey Sams
Greenwood
Summary
Customer Service-Oriented, Results-Driven Store/General Manager with 29 years of retail experience. Exhibiting strong ownership and initiative, I bring an outstanding work ethic and a commitment to surpassing company expectations. I excel at fostering productive working relationships and thrive in fast-paced, deadline-oriented environments, effectively managing goals and team development.
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
14
14
years of professional experience
Work History
Store Manager
Burlington
Indianapolis, IN
09.2025 - Current
- Led team in achieving sales targets through effective coaching and training strategies.
- Implemented inventory management processes, optimizing stock levels and reducing shrinkage.
- Developed customer loyalty programs, enhancing repeat business and improving customer satisfaction scores.
- Analyzed sales data to identify trends, informing merchandising decisions and promotional strategies.
- Fostered a positive work environment by mentoring staff and promoting professional development opportunities.
Store Leader
Altar'd State
01.2023 - Current
- Oversee and guide all necessary activities to meet store goals, which include providing exceptional guest service, achieving sales targets, managing human resources, overseeing payroll and operating expenses, preventing loss, and ensuring effective merchandising presentation, all while enhancing engagement for both associates and guests.
General Manager
Old Navy
01.2022 - 01.2023
- Recruit, hire, and nurture individuals to cultivate a culture of high performance and engagement.
- Take responsibility for team performance by teaching, coaching, and offering meaningful feedback to enhance capabilities.
- Support strategies and processes with a customer-centric approach to achieve results, boost store sales, and maximize efficiency and productivity.
- Represent the brand while staying informed about the competition and the retail landscape.
- Encourage community involvement.
- Adjust team priorities to meet the needs of customers and business partners.
- Provide frontline supervision for operational, service, or administrative teams.
- Communicate expectations clearly and directly while listening actively to facilitate personal and business growth.
- Inspire and lead others to learn and develop through effective coaching and mentoring.
- Exhibit strong organizational skills and time management to manage multiple tasks in a demanding environment.
- Demonstrate strength in driving metrics to achieve or surpass business objectives.
Store Manager
Nordstrom
01.2016 - 01.2022
- Assumed responsibility for enhancing the customer experience within the store.
- Achieved and surpassed sales, expense, and productivity goals.
- Fostered a positive work environment that promotes exceptional customer service.
- Implemented changes and embraced new tools and technologies to streamline business operations.
- Trained salespeople, assistants, and department managers to prepare them for promotion beyond the store or region.
- Worked in partnership with merchant teams to attain desired outcomes.
District Store Support Manager
Nordstrom
01.2013 - 01.2016
- Cultivate and nurture a high-performing team of Service Experience and Inventory Managers, prioritizing the development of future leaders within the Rack and Full-Line stores.
- Implement initiatives aimed at enhancing customer experience, such as front-of-house engagement, efficient merchandise placement on the floor, and optimizing unit intensity and fill-ins.
- Provide active coaching and promote the adoption of standards and best practices, including support for new store openings as well as comparable stores.
- Ensure the integration of new technology and business best practices.
Education
High School Diploma -
Tri-West High School
01.1996
Skills
- Team Development and Leadership
- Documentation and Reporting
- Policies and Procedures
- Verbal and Written Communication
- Sales Tactics
- KPI Focused
- Inventory Control
- Store Merchandising
- Customer Support
- Recruitment and Hiring
- Multitasking and Organization
- Process Enhancement
- Decision Making
- Budget Management
- Employee Engagement
- Performance Assessment and Monitoring
- Store operations
Timeline
Store Manager
Burlington
09.2025 - Current
Store Leader
Altar'd State
01.2023 - Current
General Manager
Old Navy
01.2022 - 01.2023
Store Manager
Nordstrom
01.2016 - 01.2022
District Store Support Manager
Nordstrom
01.2013 - 01.2016
High School Diploma -
Tri-West High School