Carissa Ferguson
Hudson,IN
Summary
I am a very dynamic and friendly professional person with exceptional customer service skills honed at Healthies. Proven ability to manage cash handling and maintain cleanliness while thriving in high-pressure environments. Recognized for building strong customer relationships and training new staff, ensuring a positive experience that fosters loyalty and satisfaction.
Overview
9
9
years of professional experience
Work History
Barista
Healthies
10.2024 - Current
- Prepared and served a variety of energy bombs, smoothies, and other beverages to customers.
- Maintained cleanliness and organization of workstations and equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed cash register operations, maintaining accuracy in transactions and financial reporting.
- Trained and mentored new baristas on beverage preparation and customer service techniques.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Assistant Store Manager
Rent A Center
07.2023 - 01.2024
- Assisted in managing daily operations to ensure seamless customer service and satisfaction.
- Assisted in developing sales strategies to enhance customer engagement and retention.
- Maintained comprehensive knowledge of products to effectively address customer inquiries and concerns.
- Coordinated product promotions and marketing initiatives to drive sales growth.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Helped with deliveries if needed
- Handled cash daily on drawer, deposits, and with safe.
Assistant Manager
Gays Hops-N-Schnapps
05.2023 - 10.2023
- Coordinated inventory management processes to optimize stock levels and product availability.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Processed customer transactions accurately and efficiently using POS systems.
- Stocked, tagged and displayed merchandise as required.
- Assisted in organizing and stocking products in warehouse.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Animal Services Manager
Community Humane Shelter of Steuben County
07.2021 - 04.2023
- Supervised daily operations, ensuring compliance with animal welfare standards and organizational policies.
- Intook every dog and cat that came into the shelter, made sure they were fully vaccinated, chipped, etc.
- Did dog calls for after hours
- Coordinated community outreach initiatives to promote shelter services and increase adoption rates.
- Enhanced volunteer engagement through structured training sessions, boosting retention and satisfaction levels.
- Met with customers daily to discuss service needs weather it was a adoption, foster, or doggy day out.
- Processed customer transactions accurately and efficiently using POS systems.
- Maintained clean and organized checkout area, ensuring compliance with safety standards.
- Oversaw on-site event operations, troubleshooting issues swiftly to maintain seamless experiences for attendees.
- Assisted veterinarians in performing routine examinations and administering vaccinations
- Educated pet owners on post-operative care and general animal health practices
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Administered medications to animals in treatment and documented changes in condition.
- Trained new staff on proper handling techniques and safety protocols.
- Implemented enrichment activities to promote mental stimulation for animals.
- I honestly could fill a small book of all the things I did there.
Key Holder
One Stop Gas Stations
08.2016 - 07.2021
- Supervised daily operations, ensuring compliance with company policies and safety regulations.
- Managed cash handling processes, maintaining accuracy in transactions and end-of-shift reports.
- Trained and mentored new staff on customer service standards and operational procedures.
- Implemented inventory management practices, reducing stock discrepancies and improving product availability.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Assisted customers in selecting lottery tickets and understanding game rules.
- Conducted training sessions for new staff on operational procedures.
Sandwich Artist
One Stop Gas Stations
08.2016 - 07.2021
- Crafted high-quality sandwiches according to customer specifications and company standards.
- Maintained cleanliness and organization in food preparation areas to ensure compliance with health regulations.
- Trained new team members on sandwich assembly techniques and customer service best practices.
- Managed inventory levels, ensuring freshness of ingredients and minimizing waste through efficient stock rotation.
- Resolved customer complaints effectively, ensuring a positive dining experience and fostering repeat business.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Education
Angola High School
Angola, INSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Work great in hectic high pressure situations
- Positive and professional
- Multitasking Abilities
- Organizational skills
Timeline
Barista
Healthies
10.2024 - Current
Assistant Store Manager
Rent A Center
07.2023 - 01.2024
Assistant Manager
Gays Hops-N-Schnapps
05.2023 - 10.2023
Animal Services Manager
Community Humane Shelter of Steuben County
07.2021 - 04.2023
Key Holder
One Stop Gas Stations
08.2016 - 07.2021
Sandwich Artist
One Stop Gas Stations
08.2016 - 07.2021
Angola High School