Carl Hardin
Indianapolis
Summary
Focuses on maintaining high levels of excellency across every role of leadership. Experienced in high volume sales positions focusing on expanding relations with customer base. Adapt in assisting with recruitment of employees, as well as managing current employees. Result oriented professional with 9 years of management experience.
Overview
11
11
years of professional experience
Work History
Operations Assistant
Indy Cd & Vinyl
07.2023 - Current
- Streamlined operations by implementing efficient inventory management systems.
- Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.
- Boosted order fulfillment rates by closely monitoring inventory levels and promptly addressing discrepancies.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
Press Operator
Softwax Records
01.2023 - 06.2023
- Improved record quality by performing regular press maintenance and calibration tasks.
- Increased production output by implementing effective time management techniques and prioritizing tasks accordingly.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
Night-Merchandise Supervisor
Costco
09.2017 - 01.2023
- Streamlined processes for efficient merchandise receiving, unpacking, tagging, and stocking of products.
- Oversaw marketing team for South Philadelphia and New Jersey.
- Analyzed sales data to identify trends, gauge product performance, and inform future purchasing decisions.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Improved employee performance by designing and implementing effective training programs.
- Boosted sales performance by effectively managing merchandise assortments and inventory levels.
Assistant General Manager
Lucky's Market
07.2016 - 07.2017
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Customer Service Manager
Guitar Center
11.2012 - 07.2016
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Diploma -
Columbia City High School
06.2012
Skills
- Excellent written and verbal communication
- Experienced manager
- Excels in challenging and deadline-driven environments
- Safety Management
- Complaint resolution
- Call Center Operations
Timeline
Operations Assistant
Indy Cd & Vinyl
07.2023 - Current
Press Operator
Softwax Records
01.2023 - 06.2023
Night-Merchandise Supervisor
Costco
09.2017 - 01.2023
Assistant General Manager
Lucky's Market
07.2016 - 07.2017
Customer Service Manager
Guitar Center
11.2012 - 07.2016
Diploma -
Columbia City High School
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