Carla Olivares
goshen,IN
Summary
Dynamic manager with a proven track record at P&C Cleaning Services, excelling in team leadership and customer service. Enhanced operational efficiency through effective staff training and strategic task delegation, resulting in improved service quality and client satisfaction. Committed to fostering a productive work environment while driving team performance and engagement, Bilingual.
Overview
7
7
years of professional experience
Work History
Manager
P&C Cleaning Services
07.2024 - Current
- Supervised daily operations to ensure efficient service delivery and high-quality standards.
- Trained staff on cleaning procedures and safety protocols to maintain compliance.
- Coordinated scheduling and task assignments for optimal workforce management.
- Monitored inventory levels and ordered supplies to support operational needs.
- Implemented quality control measures to enhance service consistency and customer satisfaction.
- Assisted in resolving client concerns promptly, ensuring positive relationships with customers.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Group Leader
Foremost Fabricators
03.2018 - 07.2024
- Led team in daily operational activities, ensuring efficient task completion.
- Assisted in training new team members on safety protocols and standard procedures.
- Coordinated workflow among team members to optimize productivity and efficiency.
- Monitored inventory levels and reported discrepancies to management for resolution.
- Contributed to maintaining a clean and organized work environment for improved operations.
- Engaged in cross-training initiatives to foster skill development among staff members.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
- Mentored team members to enhance their skillsets, resulting in higher-quality work and improved job satisfaction.
Education
High School Diploma -
Lakeland
Lagrange, IN06.2001
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Collaborated with a team of [Number] in the development of [Project name].
Languages
Spanish
Native or Bilingual
Timeline
Manager
P&C Cleaning Services
07.2024 - Current
Group Leader
Foremost Fabricators
03.2018 - 07.2024
High School Diploma -
Lakeland
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