Carlee Welch
Cedar Lake
Summary
Detail-oriented Member Engagement Specialist with a strong foundation in customer service and organizational skills. Known for effectively managing member inquiries and ensuring seamless engagement processes. Focused on driving positive member experiences and organizational growth.
Overview
3
3
years of professional experience
Work History
Member Engagement Specialist
Southlake YMCA
Crown Point
01.2025 - Current
- Coordinated member onboarding and engagement processes to enhance community involvement.
- Collaborated with team members to resolve member inquiries and concerns, fostering satisfaction.
- Guided new members through onboarding by delivering comprehensive information about organization's offerings.
Member Engagement Specialist
Franciscan Physician Network
St. John
12.2023 - 05.2024
- Facilitated appointment scheduling and confirmations to ensure timely patient access to care.
- Addressed patient inquiries through phone and in-person interactions, enhancing patient satisfaction.
- Streamlined processing of patient forms and insurance information to improve overall operational efficiency.
Key Holder
America's Antique Mall
Highland
10.2022 - 10.2023
- Managed opening and closing procedures, reinforcing store security and cash handling protocols.
- Executed transactions with precision using point-of-sale systems, contributing to smoother service flow.
- Guided customers through inquiries, offering detailed product knowledge to enhance their shopping experience.
Education
High School Diploma -
Highland High School
Highland05-2002
Skills
- Member onboarding
- Customer relationship management
- Microsoft Excel
- Data entry
- Problem solving
- Effective communication
- Team collaboration
Timeline
Member Engagement Specialist
Southlake YMCA
01.2025 - Current
Member Engagement Specialist
Franciscan Physician Network
12.2023 - 05.2024
Key Holder
America's Antique Mall
10.2022 - 10.2023
High School Diploma -
Highland High School