Carlos León
Carmel,IN
Summary
An independent and self-motivated business and marketing graduate with confident communication, the ability to establish great impressions, proven track-record of leadership in action, and the necessary attitude to succeed at any assigned tasks.
Overview
2
2
years of professional experience
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
Indianapolis, Indiana
05.2025 - Current
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Branch Manager
Enterprise Rent-A-Car
Westfield, IN
02.2025 - 04.2025
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with customers and accounts, contributing to significant growth in business revenue.
Management Assistant
Enterprise Rent-A-Car
07.2024 - 01.2025
- Contributed to a positive work environment with excellent interpersonal skills and an ability to resolve conflicts effectively when necessary.
- Drove sales and customer service by helping my team and myself achieve top rankings in company's performance matrix multiple times.
- Oversaw training and onboarding process for all newly hired employees.
- Became proficient with day to day operations and fleet management.
Management Trainee
Enterprise Rent-A-Car
09.2023 - 07.2024
- Improved management skills by participating in day to day activities at my local branch and assisted periodical training programs at the company's headquarters.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Polished my sales and customer service skills through daily coaching, role plays and shadow sessions with supervisors.
Management Trainee Intern
Enterprise Rent-A-Car
05.2023 - 08.2023
- Improved business management abilities with hands-on experience in planning, execution, and completing tasks.
- Described product to customers and accurately explained details and went over vehicle features.
- Handled day-to-day customer questions via telephone or email.
- Used industry expertise, customer service skills to resolve customer concerns and promote loyalty.
Education
Bachelor of Arts - Business Management, Marketing
Taylor University
Upland, IN05.2023
Skills
- Sales expertise
- Strong interpersonal skills
- Team player
- Excellent work ethic
- Strong team-builder
- Coaching and mentoring
- Customer relationships
- Decision-making
- Training and development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
05.2025 - Current
Assistant Branch Manager
Enterprise Rent-A-Car
02.2025 - 04.2025
Management Assistant
Enterprise Rent-A-Car
07.2024 - 01.2025
Management Trainee
Enterprise Rent-A-Car
09.2023 - 07.2024
Management Trainee Intern
Enterprise Rent-A-Car
05.2023 - 08.2023
Bachelor of Arts - Business Management, Marketing
Taylor University
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