Carlos Lyon
Carmel
Summary
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Server
317 Burger
Indianapolis, IN
11.2025 - Current
- Delivered exceptional customer service by accurately taking orders and addressing guest inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Trained new servers on menu knowledge, service standards, and restaurant procedures.
- Implemented upselling techniques, increasing average check amounts through strategic recommendations.
- Resolved customer complaints diplomatically, maintaining positive dining atmosphere and guest satisfaction.
- Optimized workflow by coordinating with team members during peak service hours for seamless operations.
- Monitored inventory levels and communicated needs to management for timely restocking of supplies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Host
317 Burger
Indianapolis, IN
11.2025 - Current
- Managed guest seating and waitlists to optimize dining flow.
- Coordinated with kitchen and serving staff to ensure efficient service delivery.
- Trained new hosts on customer engagement and restaurant protocols.
- Implemented strategies for enhancing guest experience during peak hours.
- Monitored dining area for cleanliness and adherence to safety protocols.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Front Desk Receptionist
Shred415
Carmel, IN
10.2025 - Current
- Coordinated communication between clients and fitness instructors to enhance service delivery.
- Managed front desk operations, ensuring smooth customer check-in and appointment scheduling.
- Trained new staff on front desk procedures and customer service best practices.
- Maintained accurate records of client memberships and payments using management software.
- Resolved client inquiries and concerns promptly, fostering positive relationships and loyalty.
- Collaborated with team members to create a welcoming atmosphere for clients and guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Residential and Commercial General Contractor
Villarreal Building Solutions
Arcadia, IN
05.2019 - 03.2025
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Followed established job site safety regulations and maintained safe and clean work area.
- Planned projects by identifying necessary equipment, tools and required assistance.
- Placed building paper over subflooring to protect final flooring material from water damage.
- Completed installations of building structures, trim, flooring and cabinetry.
- Completed precise joining and high-quality finish work by properly anchoring and bracing structures.
- Planned and executed work with proper tools and materials to maximize productivity.
- Cut and installed insulation for residential and commercial buildings.
- Completed tiling, flooring, painting, window installation, and roofing projects.
- Worked under strict deadlines for long hours in all weather conditions.
- Worked flexible hours including weekdays, weekends, and holidays.
Lot Attendant
Unlimited Motors
Noblesville, IN
12.2017 - 05.2019
- Escorted drivers to vehicles and helped load or carry large items.
- Parked and retrieved cars according to customer needs.
- Removed safety hazards, soiled items and trash from customer areas.
- Reviewed driver IDs before allowing entrance parking area or drive vehicles.
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Completed maintenance on vehicles parked for extended periods to keep each functional and customer-ready.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
Education
High School Diploma -
Carmel High School
Carmel, IN05-2017
Skills
- Hand and power tools
- Exceptional finish carpentry skills
- Residential construction
- Commercial construction
- Physical stamina
- Team coordination
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cash handling
- Professional appearance
- Hospitality service expertise
- Customer service
- Menu memorization
- High volume dining
- Team collaboration
- Quality control
- Performance improvement
- Task prioritization
Timeline
Server
317 Burger
11.2025 - Current
Host
317 Burger
11.2025 - Current
Front Desk Receptionist
Shred415
10.2025 - Current
Residential and Commercial General Contractor
Villarreal Building Solutions
05.2019 - 03.2025
Lot Attendant
Unlimited Motors
12.2017 - 05.2019
High School Diploma -
Carmel High School