- Microsoft Excel
- Genetec
- 24/7 Software
- MappedIn
- CompleteView
- Scepter
- Genesys Cloud
- Alto
- Copilot
- Adobe
Carly Waggoner
Indianapolis
Summary
Highly dedicated graduate student pursuing a master's degree in Forensic Psychology while gaining professional experience in security and safety management, demonstrating a strong commitment to academic excellence and applied, real-world practice. Seeking to build a career in behavioral analysis by applying psychological science to criminal investigations and public safety initiatives. Passionate about strengthening public safety, advancing justice, and contributing to community well-being through evidence-based approaches.
Overview
2
2
years of professional experience
Work History
Communications Specialist
Simon Property Group
03.2026 - Current
- Monitor activity across more than 200 nationwide Simon Property Group retail locations to support crime prevention efforts, law enforcement coordination, and overall site security.
- Conduct video reviews and prepare detailed video review reports to document findings, preserve evidence, and assist with ongoing investigations.
- Utilized Scepter to document monitor, and dispatch incidents across multiple properties. Input incident details to support investigative efforts and proactive patrols.
- Operated Alto to communicate and coordinate with multiple properties through radio operations, ensuring timely response, information sharing, and effective incident management.
- Used Mappedin to locate tower cameras, stores, and amenities throughout the property, while assisting guests with navigation and directions across the mall.
- Operated Genesys Cloud to manage customer service communications, respond to calls made to the Operational Intelligence Center, and coordinate communication with other properties to support daily operations and incident response.
Campus Security Officer
Campus Security Officer – Gainbridge Fieldhouse
06.2024 - 03.2026
- Monitored and secured large-scale events with up to 18,000 attendees, ensuring safety and adherence to facility procedures.
- Utilized Gainbridge Fieldhouse Genetec systems to monitor and manage security operations, including video surveillance, access control, real-time incident response, and ensuring proper safety and security procedures were consistently maintained across facility operations while using 24/7 software for detailed report writing.
- Provided prompt and effective responses to incidents, de-escalated conflicts, and minimized disruption to maintain a safe and orderly environment.
- Provided prompt and effective responses to incidents, de-escalated conflicts, and minimized disruption to maintain a safe and orderly environment.
- Recognized with a rare part-time Elevation Employee Award for outstanding reliability, professionalism, and leadership
Security
Airport Security – Protection Plus Inc.
04.2025 - 08.2025
- Conducted routine surveillance of airport tarmac and restricted airfield areas to ensure compliance with federal aviation security regulations.
- Performed aircraft ground traffic coordination, maintaining the safe movement of planes on the tarmac in accordance with established safety protocols.
- Enforced strict access control procedures by verifying employee, contractor, and vendor credentials at secured entry points.
Education
Bachelor of Science - Criminal Justice, Sociology, & Psychology, Pre-Law
University of Indianapolis
Indianapolis, IN05.2026
Master of Science - Forensic Psychology
Nova Southeastern University
Davie, FLSkills
- Situational awareness
- Security Surveillance
- Emergency Response Coordination
- Communication & LEadership
- Crisis Communication
- Detailed report writing
- High-Stress Decision Making
- Crowd Control
- Public safety
- Conflict Resolution
- Telecommunications
- Computer-aided dispatching
- Multitasking
- Documentation and reporting
Affiliations
Certified Emergency Telecommunicator (IAED) Issued Apr 2026
Heartsaver First Aid CPR AED (American Heart Association) Issued July 2024 - July 2026
IS-700.B (FEMA) Issued Oct 2022
IS-100.C (FEMA) Issued Sep 2022
Interests
Timeline
Communications Specialist
Simon Property Group
03.2026 - Current
Security
Airport Security – Protection Plus Inc.
04.2025 - 08.2025
Campus Security Officer
Campus Security Officer – Gainbridge Fieldhouse
06.2024 - 03.2026
Bachelor of Science - Criminal Justice, Sociology, & Psychology, Pre-Law
University of Indianapolis
Master of Science - Forensic Psychology
Nova Southeastern University
Awards & Honors
(2025) Elevation Employee Award
(2021) Varsity Golf Leadership Award
(2019) Varsity Soccer Captain
Awards
(2025) Elevation Employee Award
(2021) Varsity Golf Leadership Award
(2019) Varsity Soccer Captain
(2018) Softball MVP