Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carmelita Seale

Muncie

Summary

Dynamic Operations and HR Manager with a proven track record at TJX Companies and Target, enhancing operational efficiency and employee satisfaction. Expert in operations management and problem-solving, I've successfully implemented strategies that increased profit and streamlined processes. Skilled in staff training and conflict resolution, my leadership has directly contributed to improved performance metrics and a positive company culture.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

45
45
years of professional experience

Work History

Operations Manager

TJX Companies
09.2004 - 10.2024
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Increased profit by streamlining operations.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

HR Manager

Target
08.1979 - 09.2004
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Monitored and handled employee claims involving performance-based and harassment incidents.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Managed employee disputes by employing conflict resolution techniques.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Motivated employees through special events and incentive programs.
  • Recruited top talent to maximize profitability.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • District Trainer - Trained employees on harassment free workplace, diversity, managing conflict, coaching and corrective action.

Education

BBA - Business

Ball State University
Muncie, IN

No Degree - Business

Ivy Tech
Muncie, IN

High School Diploma -

Northside High School
Muncie, IN
06-1979

Skills

  • Health and safety compliance
  • Performance reporting
  • Production
  • Marketing
  • High-pressure environments
  • Decision-making
  • Schedule management
  • Troubleshooting and problem solving
  • Operations management
  • Problem-solving
  • Staff training

Timeline

Operations Manager

TJX Companies
09.2004 - 10.2024

HR Manager

Target
08.1979 - 09.2004

BBA - Business

Ball State University

No Degree - Business

Ivy Tech

High School Diploma -

Northside High School

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Carmelita Seale