Carmen Hightower
Indianapolis
Summary
Results-oriented operations and sales management expert with a proven track record of enhancing productivity and ensuring efficient task execution. Proficient in strategic planning, customer relationship management, and leading teams to success. Strong communication, negotiation, and problem-solving skills drive achievement of targets and foster business growth.
Overview
12
12
years of professional experience
Work History
Sales Manager
Fogo de Chao
Indianapolis
11.2023 - 10.2025
- Executed contract negotiations with clients or partners, attaining favorable conditions for all stakeholders involved.
- Managed budgets and forecasts, ensuring accurate sales projections and financial planning.
- Optimized lead management, communication tracking, and report generation through effective use of CRM systems.
- Built strong relationships with key customers to maintain and expand business opportunities.
- Coordinated promotional events to drive traffic and increase brand awareness.
Senior Manager
Pinheads
Fishers
11.2021 - 11.2023
- Operational Manager directing building operations with concentration on Arcade and Redemption sections.
- Procurement and management of all items related to prizes, cranes, receiving, tracking, and inventory.
- Managed costs of goods sold to ensure profitability. Oversaw loss prevention strategies to minimize risks.
- Coordinated multi-staff scheduling for optimal coverage. Streamlined hiring and onboarding processes to enhance workforce efficiency.
Server
Ale Emporium
08.2018 - 08.2021
- Provided exceptional service to high volume of daily customers, managing bar & dining areas, and cash handling.
Senior Operations Manager
Dave & Busters
05.2013 - 10.2018
- Oversaw daily operations to ensure smooth service and guest satisfaction.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Monitored compliance with safety regulations and company policies consistently.
- Developed operational strategies to streamline processes and improve efficiency.
Education
General Studies -
University of Southern Indiana
Evansville, INSkills
- Multi-Staff Training & Development
- Budget management
- Verbal and written communication
- Customer Relationship Management
- Process Improvement
- Exceptional multi-tasker
Software And Certifications
- Tripleseat
- Micros/Aloha/Toast
- Microsoft Teams
- SSA Primary Certificate Course
- SSA Advanced Certification Course
- ServSafe: Food Protection Manager Certification
Timeline
Sales Manager
Fogo de Chao
11.2023 - 10.2025
Senior Manager
Pinheads
11.2021 - 11.2023
Server
Ale Emporium
08.2018 - 08.2021
Senior Operations Manager
Dave & Busters
05.2013 - 10.2018
General Studies -
University of Southern Indiana