Carmen Kennedy
Indianapolis
Summary
Dynamic Crisis Counselor with MHAI, adept at crisis intervention and exceptional communication. Successfully supported over 1,000 clients monthly, demonstrating empathy and resource coordination. Proven ability to develop treatment plans and achieve client goals, ensuring comprehensive care and support in high-pressure environments. Skilled in motivational interviewing and active listening. Compassionate counselor with experience across diverse settings, including schools and community health organizations. Skilled in developing tailored counseling strategies that address individual needs, fostering emotional growth and resilience. Demonstrated ability to build trust and rapport with clients from varied backgrounds, leading to significant improvements in mental well-being and life satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Crisis Counselor
MHAI
Indianapolis
06.2021 - 06.2023
- Ability to confidentially support over 1000 Hoosiers a month via helpline working from home
- Proven to provide hope to those how are hopeless, able to meet the client where they are while at the same them being totally transparent; letting them know they are not alone
- Demonstrated the ability to listen to client's needs while at the same time 'letting them know I hear you, and I am here with you', providing unconditional care and support
EAP Intake Specialist
John Boner Neighborhood
Indianapolis
09.2018 - 11.2019
- Greeted all client who were walk-ins dropping off their energy assistance program (EAP) application for winter assistance, I happily looked over application and all documents to ensure all need documents were gathered to process application in a timely manner
- Accurately demonstrated how to assist up to 100 clients in a day, proving ability to meet every client where they were at that moment giving all client the respect and needed assistance
- Proven ability to do 10 office interviews a day making sure client get the needed help with utilities, calling utility company if needed to ensure clients utilities would be safe from disconnect or to possibly get reconnected
- Demonstrated the ability to assist client by giving other resources if they did not qualify for EAP
Packer
AMAZON FULLFILLMENT CENTERS
Indianapolis
11.2017 - 01.2018
- Gather all needed supplies and material to complete my shipments which included boxes both large and small, tape both prime and regular shipment
- Packed and shipped 100 large items or 198 small items per hour in a 10-11-hour shift
- Demonstrated the ability to operate packing line per prescribed method while maintaining production flow and efficient operations
- Successfully maintained control while workings with continually changing work assignments in a deadline work environment, to ensure all customers receive merchandise ordered in time for holidays
Eligibility Specialist II/ Case Worker
Conduent
Indianapolis
06.2015 - 11.2017
- Successfully completed interview via phone or office to determine eligibility for SNAP, TANF, and Medicaid A B or D
- Ensure client's information is gathered and processed in a complete and accurate manner in accordance with State policy and assist client with understanding their rights and responsibilities
- Proven ability to find resources for clients which or in need of other services, putting case notes in system for every client in which I serviced daily
- Proven ability to multitask working inbound phones while problem solving and updating client case
- Assisted clients in understanding their rights and responsibility per state policy, along with gathering and processing in a complete and accurate manner accordance with state policy
Co-Facilitator/ Interim
Operation Hope
Indianapolis
02.2012 - 10.2014
- Assisted in client screenings/assessments which determined if IOP serves would be helpful to client or if client should be referred for other treatment
- Assisted in running IOP groups ran women's individual IOP groups of three women
- Recognized for the ability to listen attentively and respond to clients plans and goals making sure the plans and goals or reasonable and achievable
- Successfully help clients with budgets which allowed him/her to reach goals in achieve a productive life
Education
Master of Psychology - Psychology
Indiana Institute of Technology
Fort Wayne, IN06.2023
Bachelor of Science - Human Services
Indiana Institute of Technology
Marion, IN09.2020
Associate in Science (AS) - Human Services
Ivy Tech Community College
Indianapolis, IN12.2013
Skills
- Individual / Group Counseling
- Case Management
- Exceptional Communication Skills
- Crisis intervention
- Addiction Counseling
- Motivational Interviewing
- Cognitive Behavioral Therapy
- Outstanding client services
- Case notes
- CHW/CRS
- Follow policy and procedures
- Behavioral Therapy
- Treatment goals and plans
- Intake Experience
- Counseling techniques
- Resource coordination
- Client assessment
- Crisis management
- Telephone communication
- Emotional support
- Case documentation
- Interpersonal communication
- Policy compliance
- Time management
- Team collaboration
- Conflict resolution
- Active listening
- Cultural competency
- Crisis handling
- Peer support
- Mental health assessment
- Addiction recovery
- Multicultural competence
- Boundary setting
- Empathy display
- Self-care strategies
- Inbound call management
- Substance abuse awareness
- Resource navigation
- Grief counseling
- Reflective listening
- Safety planning
- Patient confidentiality
- Referral coordination
- Psychosocial evaluation
- Treatment plans
- Problem-solving aptitude
- Task prioritization
- Multitasking capacity
- Diagnostic
- Confidentiality practices
- Teamwork and collaboration
Certification
- LACA
- CHW/CR
- Addiction Certification of Human Service, 05/01/12, 12/31/14
- ANSA 18+
- CPSP
- CADAC II
Timeline
Crisis Counselor
MHAI
06.2021 - 06.2023
EAP Intake Specialist
John Boner Neighborhood
09.2018 - 11.2019
Packer
AMAZON FULLFILLMENT CENTERS
11.2017 - 01.2018
Eligibility Specialist II/ Case Worker
Conduent
06.2015 - 11.2017
Co-Facilitator/ Interim
Operation Hope
02.2012 - 10.2014
Master of Psychology - Psychology
Indiana Institute of Technology
Bachelor of Science - Human Services
Indiana Institute of Technology
Associate in Science (AS) - Human Services
Ivy Tech Community College
Similar Profiles
Shannon BlueShannon Blue
Manager Customer Service at United States Postal Service, USPSManager Customer Service at United States Postal Service, USPS
Anthony WrayAnthony Wray
Recruiting and Retention NCO at Army National GaurdRecruiting and Retention NCO at Army National Gaurd
Michelle CentersMichelle Centers
Badging Manager at Rolls-Royce at Allied Universal Security ServicesBadging Manager at Rolls-Royce at Allied Universal Security Services
Janay RobeyJanay Robey
Administrator at Confidence In Home CareAdministrator at Confidence In Home Care
Benjamin ShawBenjamin Shaw
Crisis Counselor at Real CrisisCrisis Counselor at Real Crisis