Carmen Torres

• Conduct initial screenings of candidates before in-depth interviews.

• Improve the onboarding experience by organizing orientation sessions and ensuring timely completion of paperwork.

• Efficiently create and maintain employee personnel files, ensuring compliance with legal requirements.

• Prepare offer letters and process onboarding documentation for new hires.

• Assist in employee communications by sending orientation surveys, billing information, orientation tests, and benefits information.

• Complete monthly HR compliance and training reports.

• Assist with HR audits as needed.

• Develop and administer special projects under the direction of the HR Director.

• Support HR Director in strategic planning sessions focused on organizational development and growth.

• Serve as a reliable point of contact for employees regarding company policies, benefits, and general HR inquiries.

• Maintain confidentiality of sensitive HR information in accordance with privacy guidelines.

• Manage front desk operations, including greeting visitors, answering phone calls, and handling deliveries.

• Coordinate with the Facility Coordinator to ensure the maintenance of the Brownsburg office and grounds and manage daily mail operations.

• Manage supply orders for the Brownsburg office and other locations as needed.

• Managed the processing of transactional work within HR operations, ensuring accuracy and efficiency.

• Processed adjustments and changes within the HRIS, maintaining up-to-date records.

• Performed balancing activities to ensure data integrity and consistency.

• Maintained records in the case management system, assigning and researching cases as needed.

• Assisted with system changes and enhancements to improve operational efficiency.

• Ran and analyzed reports and queries to support data-driven decision-making.

• Researched and resolved specific transactional inquiries and customer issues promptly.

• Processed basic departmental transactional work in accordance with established guidelines.

• Acted as the point of contact for compliance inquiries, escalating issues to the appropriate departments when necessary.

• Followed standard operating procedures and processing guidelines, ensuring accuracy and timeliness in all tasks.