Jesvin Baptist
Research Associate
Bengaluru
Summary
An enthusiastic professional, skilled in voice and written communication, designing instructional material, and conducting coaching and assessments. Passionate about fostering a culture of empowerment and accountability to drive exceptional customer interactions.
Overview
23
23
years of professional experience
2002
2002
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Research Associate
The MHP Broker Consultants
11.2020 - Current
- Supported the development and implementation of communication capabilities and practices.
- Developed strong relationships with stakeholders and staff through open communication have interacted with US counterparts to resolve process related issues.
- Designed, developed, and delivered training content to new hires.
- Provided tailored coaching to individuals to support their skill development.
- Mentored junior team members on industry best practices.
- Analyzed live calls to encourage best practices
- Provided reporting for forecast analysis and ad-hoc decision support
- Collected, organized, and input information into database systems
- Maintained databases to track and analyze operational data
Facilitator- Math & Science
Harvest International School
04.2016 - 12.2018
- Voiced a series of educational videos to raise awareness on a school project based on Global Sustainability
- Proficient in curriculum development & designing creative instructional content in Math & Science
- Conducted assessments to evaluate students against school benchmarks
- Provided tailored coaching to students to support remedial learning
- Designed and created written instructional modules customized to the learning environment and framework
- Enforced classroom behaviors by designing a behavioral chart based on rules and consequences
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives
- Supported student physical, mental, and social development using classroom games and activities
- Enhanced classroom engagement using interactive teaching methods, such as group projects and hands-on activities
Operations Executive
Axis Bank Ltd.
09.2005 - 11.2007
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards
- Developed strong relationships with stakeholders and co-workers by maintaining open two-way communication
- Was responsible for daily banking transactions & HNI accounts
- Efficiently and effectively identified and solved all problems that impacted direction of business
- Interacted well with customers to build connections and nurture relationships
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Monitored daily cash transactions & inventory
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Reported issues to higher management with great detail
- Implemented visitor management system to foster positive visitor experience and minimal disruption for employees
- Leveraged meeting minutes to measure progress and accountability
Process Associate (CSR)
GE Capital International Services
05.2001 - 06.2002
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately
- Participated in regular team meetings, contributing valuable insights toward process enhancements
- Handled high volumes of incoming work requests professionally while maintaining excellent organization
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Promptly responded to inquiries and requests from prospective customers
- Followed up with customers about resolved issues to maintain high standards of customer service
- Educated customers about billing, payment processing and support policies and procedures
- Updated account information to maintain customer records
- Proactively sought feedback from customers to identify areas of improvement within the Organization’s offerings or processes
Education
Bachelor of Science - Chemistry
Smt. Parvatibai Chowgule College of Arts & Science
MBA - Marketing & Human Resources
Mount Carmel Institute of Management
Bachelor of Education - Physics & Mathematics
Christ University
Skills
Strong communication skills
Documentation skills
Effective listening skills
Attention to detail
Customer Service Management
Quality Assurance
Regulatory Compliance
Business Development
Certification
Top Quality Performer, GECIS, 09/01
Accomplishments
- Active columnist for school articles and magazines
- Winner of ‘Corporate Karma-2004', Management fest conducted by Ohio-Manipal School of Business
- Winner of the marketing event at ‘Mind Quest-2004', fest conducted by IFIM, Bangalore
- Won the consolation prize at an elocution competition for college students on 'CORRUPTION IN SPORTS' held at HAL Corporate Office, Bangalore in connection with Observance of Traffic Vigilance Awareness Week
- Successful in generating leads for other revenue focused products like Current Accounts, Credit cards, Mutual Funds, Demat and trading accounts
Personal Information
Date of Birth: 06/02/81
Professional Snapshot
- 11/01/20, True, Research Associate, The MHP Broker Consultants
- 09/01/05, 11/16/07, Operations Executive, Axis Bank Ltd.
- 05/14/01, 06/28/02, Process Associate (CSR), GE Capital International Services
- 04/01/16, 12/01/18, Facilitator- Math & Science, Harvest International School
Disclaimer
The above details furnished by me are true and verifiable to the best of my knowledge and belief.
Timeline
Research Associate
The MHP Broker Consultants
11.2020 - Current
Facilitator- Math & Science
Harvest International School
04.2016 - 12.2018
Operations Executive
Axis Bank Ltd.
09.2005 - 11.2007
Process Associate (CSR)
GE Capital International Services
05.2001 - 06.2002
MBA - Marketing & Human Resources
Mount Carmel Institute of Management
Bachelor of Education - Physics & Mathematics
Christ University
Bachelor of Science - Chemistry
Smt. Parvatibai Chowgule College of Arts & Science
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