Carol Fernandes

Work History

JP Morgan Chase

Mumbai

10.2023 - Current

As a Technical Implementations Manager I at JP Morgan Chase, I am responsible for leading and overseeing technical implementation projects to ensure successful delivery and client satisfaction.
Managing and coordinating the end-to-end implementation of technical solutions, ensuring adherence to project timelines and quality standards.
Collaborating with cross-functional teams to gather requirements, define project scope, and drive efficient project execution.
Utilizing Agile and Scrum methodologies to facilitate project planning, tracking, and reporting.
Providing leadership and mentorship to team members, fostering a collaborative and innovative work environment.
Conducting user acceptance testing (UAT) and ensuring the successful rollout of new technical solutions.
Facilitated daily stand-up meetings, sprint planning, sprint retrospectives, and other agile ceremonies.
Resolved conflicts and challenges within the team in a timely and effective manner.
Facilitated retrospectives to identify areas of improvement and ensure continuous improvement.
Accomplished multiple tasks within established timeframes.

JP Morgan Chase

MUMBAI

05.2022 - 10.2023

Worked as a UAT Team Lead at JP Morgan Chase, where I led the User Acceptance Testing (UAT) efforts to ensure the quality and reliability of software applications.
Coordinating and conducting user acceptance testing (UAT) to verify that delivered solutions meet business requirements.
Leading a team of testers to execute test cases, report defects, and ensure the successful resolution of issues.
Collaborating with stakeholders to ensure clear understanding of UAT requirements and objectives.
Providing regular status updates and reports on UAT progress and defect resolution.
Contributing to the continuous improvement of UAT processes and methodologies to enhance overall product quality.
Conducting Scrum calls with multiple teams to ensure the projects are on track.
Managing the Reporting with Senior level managers and Change Management for Project Execution.
Developed and maintained an Agile team culture by facilitating team building activities and promoting an environment of continuous improvement and Retrospectives.

JP Morgan Chase Asset and Wealth Management

05.2014 - 05.2019

As a Specialist II at JP Morgan Chase Asset and Wealth Management, I was involved in supporting and managing the operational aspects of asset and wealth management functions.
Conducting detailed analysis and generating insightful reports to support decision-making processes.
Collaborating with cross-functional teams to ensure the smooth implementation of wealth management Risk and Control strategies.
Assisting in the development and maintenance of client relationships, ensuring high levels of client satisfaction and retention.
Contributing to the continuous improvement of operational processes and procedures to enhance overall efficiency and effectiveness.

Tech Mahindra Pvt Ltd

03.2011 - 05.2014

Troubleshooting on Modems and Computer.
Resolved complex customer issues in a timely manner to ensure customer satisfaction.
Developed technical training materials and conducted workshops to ensure staff are up-to-date on new products and services.
Collaborated with cross-functional teams to develop new products and services.
Created detailed reports to track customer support requests and identify areas for improvement.