Carol Grostefon
Vincennes
Summary
Experienced Office Manager with a proven track record at the Department of Natural Resources, excelling in workflow optimization and customer service. Expert in document control, managing daily operations while enhancing operational efficiency, and following standard operational policies set forth by the State of Indiana. Recognized for implementing effective office procedures and maintaining compliance, while creating a productive work environment through strong organizational skills and proactive problem-solving.
Overview
33
33
years of professional experience
Work History
Office Manager
Department of Natural Resources
10.1991 - 06.2024
- Oversaw daily office operations, ensuring efficiency and compliance with departmental policies.
- Managed budget allocation, tracking expenditures and optimizing resource utilization.
- Developed and implemented office procedures, enhancing workflow efficiency and staff productivity.
- Streamlined document management systems, increasing accessibility and reducing retrieval times.
- Handled sensitive information with discretion, maintaining confidentiality of state documents and personnel records.
- Provided exceptional customer service when addressing campers and hunters inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed relationships, negotiating contracts for cost savings.
- Oversaw facility maintenance requests, coordinating with property manager to address repairs for purchasing.
- Enforced office policies (SOP's) to maintaining compliance.
- Oversaw office budget, ensuring all expenditures were within compliance to state policies..
- Optimized office space utilization, leading to more efficient and productive work environment.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Education
Accounting
Lincoln High School
Vincennes, IN05-1975
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Administrative support
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Inventory control
- Administrative oversight
- Documentation and control
- Policy implementation
- Workflow optimization
- Financial tracking
- Computer skills
- Documentation and reporting
- Professional and courteous
- Managing operations and efficiency
- Administration and reporting
Timeline
Office Manager
Department of Natural Resources
10.1991 - 06.2024
Accounting
Lincoln High School
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