Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Hobbies and Interests
Skillset
Extra Initiatives
Timeline
Generic
Carol I

Carol I

Bangalore

Summary

Order Management Specialist equipped with extensive experience in order processing, finalizing the invoices, supporting sales and account managers in order request and billing corrections.

Overview

9
9
years of professional experience
2012
2012
years of post-secondary education

Work History

Finance Controller

Indegene limited
Bangalore
04.2025 - Current
  • Managed financial reporting processes for cross-functional teams in healthcare solutions.
  • Analyzed budget forecasts and financial plans to support strategic decision-making.
  • Oversaw compliance with regulatory standards in financial operations and reporting.
  • Collaborated with other departments to improve processes related to financial data collection and analysis.
  • Posting the payment in SAP.
  • Sending the disposable letter to banks.
  • Generating the invoice.
  • Creation of invoice.
  • Calling the customers regarding the aged invoices.
  • Collection of payment based on the invoice buckets.
  • Reviewed account reconciliations for accuracy and completeness on a regular basis.

Order Management Specialist

LSEG
Bangalore
05.2020 - Current
  • Results-oriented
  • Revenue generation
  • Effective processing
  • Billing Correction - Make corrections in customers invoices.
  • Enter customer order data and billing information into system in an accurate and timely manner.
  • Consulting and advising solutions for setting up complex or non-standard orders in SAP.
  • Providing reports to external customers and internal business partners on open orders shipment backlogs and returns.
  • Providing support to all sales channels.
  • Coordinating with the account managers on pending orders and ensure to close it within SLA.
  • Documenting, updating, and re-evaluating processes and procedures to enhance business operations effectiveness to support increased growth and deal complexity.
  • Reviewing and interpreting customer contracts to ascertain compliance with corporate policies.
  • Tackle complex orders and cases taking appropriate action to provide positive result.
  • Preparing the codes as per the information provided by the sales and make sure that we receive signed order form within desired time.
  • Building working relationships internally.
  • Acting as supervisor/manager backup and playing a dynamic role in quarter/year-end close, including coordination of workload distribution and system troubleshooting.

Senior Specialist in Accounts Receivable

ACCENTURE
Bangalore
05.2018 - 11.2019
  • Calling customers regarding the payment.
  • Sending statement of account to customer and informing about past due invoices.
  • Building good relationship with customers by resolving their queries.
  • Releasing orders.
  • Sending remittance to cash apps.
  • Ability to motivate team and maintain good relations.
  • Resistance to stress.
  • Good manners.
  • Ability to solve disputes and related order queries.
  • Good communication and email etiquette.
  • Operability and commitment.
  • Analyzing and forecasting every month.

Junior Specialist in Accounts Receivable

SIEMENS Technology and service pvt ltd
Bangalore
07.2016 - 09.2017
  • Calling customers regarding the TDS certificate.
  • Sending statement of account to customer and informing about past due invoices.
  • Resolving customer queries of tax disputes.
  • Issuing debit and credit memos to customers.
  • Analyzing and forecasting every month.
  • Won On-Spot Award for best performer of the month.
  • Achieved 95% in reaching targets on all quarters.
  • Award for best performer of the Quarter.
  • Appreciation from SAM for handling escalations on past due invoice disputes.
  • Appreciation from manager for handling activities during the sales close week.
  • Achieved 98% in meeting the SLA without exceptions.
  • Created process related document like SOP's, FAQ's and direction documents.
  • Have been a part of organizing events, participated in the events and won rewards.
  • Trained New Associates.

Education

Bachelor of Commerce - Commerce

Jyoti Nivas College
Bangalore
06.2013 - 01/2016

Lourdes Boys High School
Bangalore

Skills

  • SAP
  • Oracle
  • CPQ
  • CRM
  • Salesforce
  • ELM
  • AAA
  • MS Office
  • Word
  • Excel
  • PowerPoint
  • Windows
  • Net suite
  • Ariba
  • Coupa
  • Field glass
  • Order processing
  • Effective communication
  • Team collaboration
  • Intercompany transactions

Accomplishments

  • Won On-Spot Award for best performer of the month.
  • Achieved 95% in reaching targets on all quarters.
  • Award for best performer of the Quarter.
  • Appreciation from SAM for handling escalations on past due invoice disputes.
  • Appreciation from manager for handling activities during the sales close week.
  • Achieved 98% in meeting the SLA without exceptions.

Personal Information

  • Date of Birth: 03/20/94
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Languages

  • Kannada
  • English
  • Hindi
  • Tamil

Hobbies and Interests

  • Reading Book
  • Singing
  • Badminton
  • Cooking

Skillset

SAP, Oracle, CPQ, CRM, Salesforce, ELM, AAA, MS Office (Word, Excel, PowerPoint), Windows

Extra Initiatives

  • Created process related document like SOP's, FAQ's and direction documents.
  • Have been a part of organizing events, participated in the events and won rewards.
  • Trained New Associates.

Timeline

Finance Controller

Indegene limited
04.2025 - Current

Order Management Specialist

LSEG
05.2020 - Current

Senior Specialist in Accounts Receivable

ACCENTURE
05.2018 - 11.2019

Junior Specialist in Accounts Receivable

SIEMENS Technology and service pvt ltd
07.2016 - 09.2017

Bachelor of Commerce - Commerce

Jyoti Nivas College
06.2013 - 01/2016

Lourdes Boys High School

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Carol I