Carol Miller
Nature's Warehouse
Bristol
1
Certification
13
years of professional experience
Detail-oriented operations professional skilled in coordinating logistics, managing multi-site operations, and leading customer service initiatives. Experience includes overseeing inventory systems, supporting time-sensitive projects, and ensuring seamless delivery processes. Proven ability to troubleshoot issues and adapt quickly to new technologies, driving efficiency in complex operational environments.
Work History
Location Manager
8 Years 6 Months- Managed day-to-day location operations, ensuring seamless integration of warehouse workflow, customer needs, inventory, staffing, deliveries, and vendor relations while addressing unexpected operational issues.
- Manage receiving, inventory control, cycle counts, picking, packing, shipping, defects/credits, and order verification.
- Scheduled and supported a team of up to 12 employees, overseeing recruitment, training, onboarding, coaching, conflict resolution, and employee separations.
- Coordinate vehicle and delivery issues, including driver navigation, accidents/towing, flat tires, and van maintenance needs.
- Schedule and support a team of up to 12 employees; interview, hire, train, onboard, coach, resolve conflicts, and handle employee separations when necessary.
- Create and maintain training materials, procedures, and SOPs; support employee onboarding/offboarding processes.
- Produce responsibilities have been part of the role throughout employment: unload shipments, verify receipts against purchase orders, perform inventory counts, rotate stock using FIFO, coordinate shortages/credits with Purchasing, and maintain food-safety/cleanliness standards.
- Managed vendor relationships for services such as internet, pest control, and recycling, ensuring operational efficiency and service quality.
- Manage outside service/vendor relationships including internet, pest control, and cardboard/recycling needs.
- Hand-selected produce for customer delivery orders, inspected each item for freshness and condition, and sent only high-quality products.
General Manager – Four Locations (Concurrent Assignment)
7 Months- Managed operations across four company locations for eight months, balancing competing operational priorities.
- Led warehouse relocation in January, 2022, ensuring seamless transition while fulfilling multi-location General Manager responsibilities.
- Directed daily operations across inventory, scheduling, and customer service functions.
- Implemented process improvements to strengthen workflow consistency and team accountability.
- Oversaw staff hiring, training, and performance coaching to support service standards.
Interim Call Center Manager (Concurrent Assignment)
1 Month- Managed call center operations during temporary leadership assignment while overseeing four locations as General Manager.
- Delivered remote leadership and operational support, ensuring continuity and team alignment during the assignment.
- Supervised call center workflows to maintain consistent service quality and response times.
- Trained representatives on product knowledge, call handling, and customer resolution procedures.
- Monitored performance dashboards to identify service gaps and coaching opportunities.
Restaurant Team Member
1 Year 9 Months- Prepared pizzas, pasta dishes, fried chicken, and potato wedges while ensuring kitchen cleanliness and compliance with food-safety standards.
- Cross-trained to assist with dishwashing, register operation, customer orders/payments, and occasional hostess duties, enhancing overall operational efficiency.
- Supported kitchen and front-of-house during busy service periods, contributing to a smooth and efficient dining experience.
Co-Owner & Dispatch Operations
3 Years 4 Months- Co-owned and operated an owner-operator trucking business with one company truck, managing administrative, dispatch, logistics, financial-record, and compliance functions.
- Coordinated 7–10 company loads weekly, utilizing preferred load boards to identify, evaluate, negotiate, and secure freight.
- Negotiated freight rates with brokers and developed preferred broker relationships based on known rate expectations, reliability, and consistent on-time delivery.
- Matched freight to flatbed, curtain-side, and dry van equipment by analyzing cargo dimensions, weight, loading requirements, trailer capacity, route, schedule, and profitability.
- Planned routes and coordinated pickup/delivery requirements while communicating with brokers and drivers to resolve scheduling or transportation issues.
- Managed the business checking account and organized invoices, receipts, expenses, and supporting financial records for the accountant.
- Maintained business insurance, permits, DOT-related documentation, IFTA records/reporting, and other required compliance paperwork.
Independent Freight Dispatcher
1 Year 4 Months- Delivered fee-based dispatch and load-planning services to 4–5 owner/operators while overseeing DC Transport's freight operations.
- Conducted load board searches, assessed opportunities, negotiated rates, secured freight bookings, and coordinated pickup/delivery logistics based on drivers' locations, availability, equipment, and preferences.
- Maintained carrier insurance information and power-of-attorney authorization to sign load-booking documents.
- Coordinated multiple drivers, brokers, schedules, equipment types, and delivery requirements simultaneously, ensuring alignment with owner/operators' financial and compliance responsibilities.
Education
High School Diploma
Skills
Freight Dispatch
Logistics & Routing
Rate Negotiation
Vendor/Broker Relations
Order Management
Scheduling & Coordination
Inventory Control
Warehouse Operations
Operations Management
Project Coordination
Odoo ERP/WMS
NetSuite expertise
PVX warehouse management
Delivery routing
Customer Service
Administrative Support
Employee Scheduling
Hiring & Onboarding
Training & SOP Development
Conflict Resolution
Operational Quality Assurance
Software proficiency
Certification
- Valid Driver's License
- Former CNA Certificate (expired)
Personal Information
- Title: OPERATIONS & ADMINISTRATIVE PROFESSIONAL | LOGISTICS | CUSTOMER SUPPORT | TEAM LEADERSHIP
- Driving License: Valid Driver's License
Timeline
General Manager – Four Locations (Concurrent Assignment)
Nature's Warehouse
09.2021 - 04.2022Read More
Interim Call Center Manager (Concurrent Assignment)
Nature's Warehouse
09.2021 - 10.2021Read More
Location Manager
Nature's Warehouse
05.2018 - CurrentRead More
Restaurant Team Member
Rulli's
06.2017 - 03.2019Read More
Co-Owner & Dispatch Operations
DC Transport, LLC
09.2014 - 01.2018Read More
Independent Freight Dispatcher
Additional Owner/Operators
08.2013 - 12.2014Read More
Pleasant View Christian School
High School Diploma
Read More