Summary
Work History
Education
Skills
Current Job
Disclaimer
Timeline
Generic
Carol Pires

Carol Pires

FX/FXO Static Reference Data Team Leader
Mumbai

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, able to encourage team mates and form strong professional relationship, with strengths in the ability to work independently and in a group set up. Excellent verbal & written communication. Team lead with an experience in diverse roles and skilled in both project and time management.

Work History

Team Leader

JP Morgan Chase
    • Maintain Client data within the Client Central repository by onboarding new clients, updating/amending hierarchy changes, static data updates across various system set ups for FXALL, GTSS, MISYS, BLOOMBERG, OPTIMIZE and SWIFT MT300s, mergers and deactivations within specified timelines for corporate clients.
    • Trained new hires on the process.
    • Evaluate customer needs and feedback to drive product and service improvements.
    • Conducted training and mentored team members to promote productivity and accuracy.
    • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
    • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
    • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
    • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
    • Demonstrated leadership skills in managing projects from concept to completion.
    • Learned and adapted quickly to new technology and software applications.

Claims Risk and Controls Fraud Auditor

JP Morgan Chase
  • Performing audits on claims worked by frontline specialists based on the SOPs for each report type to detect errors
  • Establishing daily reports of errors tracked and amended.
  • Coordinated team collaboration to share ideas and build best practices.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.

Merchant Dispute SR. SME

JP Morgan Chase
    • To get the financial disputes resolved for customers in The United States
    • File the dispute on customers behalf and follow up with the customer and the merchant to provide resolution to the customer in accordance with the regulation guidelines.
    • Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
    • Improved customer satisfaction by promptly addressing and resolving credit card disputes.
    • Researched and resolved customer complaints and disputes related to credit card accounts.
    • Managed Dispute data and verified information with clients, past creditors and other involved parties.
    • Boosted team efficiency by sharing best practices, leading training sessions, and providing ongoing support to fellow representatives.
    • Supported three new teams in building their current knowledge with the best practices developed over the tenure with Merchant Disputes.

Digital Banking Executive

Serco PVT LTD
  • Assisting Barclays customers in The United Kingdom with queries related to phone, online and mobile banking ensuring complete customer satisfaction.
  • Established long-term client relationships through consistent delivery of high-quality products and services
  • Reviewed employee concerns and new opportunities to drive business strategies
  • Mentored junior staff members for accelerated career growth, developing future leaders within the organization

Customer Service Analyst

Sitel Pvt Ltd
  • Booking, cancelling and amending train tickets for 17 train operators in The United Kingdom
  • Keeping track of the policies pertaining to each ticket type
  • Maintain Quality, AHT and Complying with the call protocol.
  • Paid attention to detail while completing the train tickets.
  • Gained extensive knowledge in data entry, analysis and reporting
  • Learned and adapted quickly to new technology and software applications
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Education

Bachelor's of Commerce -

Mumbai University
01.2010 - 2013.04

Higher Secondary Studies - undefined

St. Andrews College of Science, Arts and Commerce
01.2008 - 2010.04

High School - undefined

St. Anthony's High School
01.2008 - 2008.04

Skills

Analytical Thinking

undefined

Current Job

Onboarding new clients for FX and FXO trades and assisting with establishing a standard set up procedure. Maintenance and updating of corporate clients static data and foreign currency settlement instructions. This includes the creation and maintenance of accounts and settlement instructions. Monitor the ALERT system, FXALL, GTSS, BLOOMBERG and SWIFT MT300 system and determine the impact, if any, to the settlement instructions to the third party banking customers. Maintain various MS Access databases in support of daily foreign exchange trading operations. Act as a liaison between the custody fund groups, the client service operation teams including various middle offices. Monitor FX Trading repair queues, research and resolve issues with foreign exchange transactions as identified by various stakeholders. Update and maintain non-client related static data in foreign exchange applications and systems. Evaluate and enhance processes and procedures on an ongoing basis. Ensure accuracy of accounts set up/ssi in transaction systems and client static data. Amend set up as required and maintain accurate data of the changes performed., Customer centric, Adaptable to any role or responsibility., Good computer knowledge of internet, word, email and excel., Good Communication Skills (Verbal and Written), Good Analytical Skills, Attention to Detail, Focused, Quick learner, Positive Attitude, Strong Work Ethics, Time management, Passionate

Disclaimer

I hereby declare that the particulars furnished above are true to the best of my Knowledge and belief.

Timeline

Bachelor's of Commerce -

Mumbai University
01.2010 - 2013.04

Higher Secondary Studies - undefined

St. Andrews College of Science, Arts and Commerce
01.2008 - 2010.04

High School - undefined

St. Anthony's High School
01.2008 - 2008.04

Team Leader

JP Morgan Chase

Claims Risk and Controls Fraud Auditor

JP Morgan Chase

Merchant Dispute SR. SME

JP Morgan Chase

Digital Banking Executive

Serco PVT LTD

Customer Service Analyst

Sitel Pvt Ltd

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Carol PiresFX/FXO Static Reference Data Team Leader