Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolina LaGoy

Clarks Hill,IN

Summary

Dynamic Shipping Coordinator with proven expertise at Blichmann Engineering, excelling in transportation planning and customer relations. Achieved significant cost savings through innovative shipping solutions while enhancing service quality. Strong problem-solving skills and a commitment to continuous improvement led to timely deliveries and improved vendor relationships, ensuring compliance and operational efficiency.

Overview

12
12
years of professional experience

Work History

Shipping Coordinator

Blichmann Engineering
Lafayette, IN
08.2023 - 05.2025
  • Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
  • Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
  • Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
  • Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
  • Coordinated international shipments, navigating customs requirements and import/export laws for efficient delivery of goods.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Resolved shipment issues promptly by collaborating with internal teams and external partners to find effective solutions.
  • Reviewed paperwork to determine priorities and set schedules.
  • Implemented cost-saving measures to reduce overall shipping expenses while maintaining high-quality service standards.
  • Improved handling times for urgent shipments by establishing priority system.
  • Reduced packaging waste by introducing more sustainable materials and methods.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Handled day-to-day shipping and receiving overseeing more than 50 packages per day.

Customer Service Representative

Blichmann Engineering
08.2021 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed timely and effective replacement of damaged or missing products.

Server

Shellie's Cafe
05.2013 - 09.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Production Worker

Blichmann Engineering
Lafayette, IN
08.2014 - 09.2021
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Maintained clean and safe work environment, adhering to health and safety protocols.
  • Made sure that products were produced on time and are of good quality.
  • Assembled products according to changing daily work orders and specific customer needs.

Education

GED -

Clinton Prairie High School
Frankfort, IN
08.1992

Skills

  • Shipping procedures
  • Transportation planning
  • Warehouse operations
  • Equipment operations
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Cleaning and sanitizing
  • Customer relations
  • Forklift operation
  • Quality control
  • Continuous improvement

Timeline

Shipping Coordinator

Blichmann Engineering
08.2023 - 05.2025

Customer Service Representative

Blichmann Engineering
08.2021 - 07.2023

Production Worker

Blichmann Engineering
08.2014 - 09.2021

Server

Shellie's Cafe
05.2013 - 09.2022

GED -

Clinton Prairie High School

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Carolina LaGoy