Caroline Bafia
Griffith
Summary
Proficient Sales Associate with a strong focus on exceptional customer service, teamwork, and problem-solving. Proven ability to enhance the shopping experience and resolve issues quickly.
Overview
1
1
Language
6
6
years of professional experience
Work History
Sales Associate
Jewel Osco
Oak Lawn, IL
10.2023 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Collaborated with team members to restock shelves and maintain store organization.
- Addressed customer complaints promptly, ensuring resolution and satisfaction.
- Trained new associates on store policies, procedures, and customer service standards.
- Analyzed sales trends to provide feedback for optimizing inventory management strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Key Holder
Play It Again Sports
Oak Lawn, IL
01.2021 - 08.2022
- Supervised daily store operations, ensuring team adherence to policies and procedures.
- Trained and mentored staff on product knowledge and customer service best practices.
- Managed inventory levels, conducting regular audits to maintain accurate stock counts.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Resolved customer inquiries and issues, fostering positive shopping experiences and loyalty.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
Education
High School Diploma -
Oak Lawn Community High School
Oak Lawn06.2023
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
Languages
Polish
Native or Bilingual
Timeline
Sales Associate
Jewel Osco
10.2023 - Current
Key Holder
Play It Again Sports
01.2021 - 08.2022
High School Diploma -
Oak Lawn Community High School