Caroline Boyd
Fort Wayne
Summary
Dedicated professional with a background in golf operations and retail management, excelling in customer relationship management and event planning. Proven track record in enhancing operational efficiency and delivering exceptional service experiences. Actively pursuing opportunities to further develop skills and contribute to the growth of the golf industry.
Overview
5
5
years of professional experience
Work History
Merchandising Assistant
Sycamore Hills Golf Club
12.2024 - Current
- Coordinated product displays to enhance customer engagement and visibility.
- Assisted in inventory management for retail merchandise at the golf club.
- Supported various retail operations, such as managing partial receiving, creating sale signs and ads, and maintaining the shop.
- Supported procurement processes by researching suppliers and product options.
Seasonal Assistant Golf Professional
Sycamore Hills Golf Club
05.2024 - Current
- Managed daily golf operations to ensure high-quality service and member satisfaction.
- Assisted in organizing and executing over 30 national, member, and charity tournaments.
- Collaborated with golf professionals to teach junior programs from the ages of 3-12, from 6-30 kids. Programs included PGA Jr. League, Birdie Golf, and Operation 36.
- Developed and implemented engagement programs for women and juniors, increasing participation in golf.
- Tee sheet management using Jonas.
- Event preparation and follow through using Golf Genius.
- Pace of Play and Course Management.
- Up to 25 golfers per event.
Outside Operations / Seasonal Assistant
Shadow Wood Country Club
Fort Myers
11.2025 - 04.2026
- Managed and executed ladies league activities for 60-100 women using Golf Genius and Club Connect, ensuring smooth operation and participant satisfaction.
- Coordinated with golf staff and service attendants to effectively prepare for events accommodating up to 400 participants.
- Welcomed visitors, clients, and guests to create positive first impressions.
Merchandiser
Sycamore Hills Golf Club
08.2024 - 11.2024
- Sales tracking & Shop Sales: Reported weekly on shop sales.
- Managed sales and promotions calendar to drive engagement and sales.
- Used social media to promote shop events and sales.
- Display management: Continued to create a welcoming, clean, and easy to shop environment for members and their guests.
- Implemented a bi-weekly shop rotation schedule for all displays.
- Inventory control: Managed all receiving and invoicing for soft goods.
- Developed inventory storage system to optimize space and accessibility.
- Coordinated special ordering process to enhance member and guest satisfaction.
Junior Event Coordinator
Indiana Golf Foundation
06.2023 - 08.2023
- Coordinated daily operations for 33 tournaments, ensuring smooth execution using Blue Golf.
- On-course official that assisted competitors with USGA rules.
- Prepared event materials for daily and upcoming events to enhance participant experience.
- Developed engaging content for Instagram and Twitter to promote select events for the Indiana Golf Foundation.
Volunteer for Indiana Golf at Eagle Creek Golf Course
First Tee
06.2023 - 08.2023
- Instructed juniors on swinging, chipping, and putting techniques to improve their overall game.
- Assisted in teaching weekly lessons, enhancing juniors' understanding of key golfing concepts.
- Guided juniors in golf etiquette and life skills including perseverance, patience, honesty, and resilience.
Volunteer at Barla Golf Academy
PGA HOPE
06.2023 - 08.2023
- Assisted in instruction for 12 golfers both indoors and on course, fostering skill development and engagement.
- Led group activities to promote physical and mental well-being through golf.
- Facilitated training sessions to enhance volunteer skills and engagement.
- Collaborated with team members to plan community outreach events and programs.
- Prepared and assembled technology for 6 golf bays using GCQuad programs, enhancing player experience.
Intern Assistant Professional
Logansport Golf Club
05.2022 - 08.2022
- Instructed 12 juniors ages 6-14 on full swing, chipping, putting, rules, and etiquette, enhancing their skills and understanding of the game.
- Facilitated league participation for 20 to 50 players, ensuring smooth operations and effective engagement in events.
- Organized and maintained leagues, including women’s, teams, and couples.
- League preparation included but not limited to: Registration and sign-up management, Weekly communications to respective leagues.
- Assisted in operations of golf shop, snack-bar, and outside operations, contributing to overall customer satisfaction and service efficiency.
- Support in the merchandising process by providing: General upkeep and display of merchandise.
Golf Car and Pro Shop Attendant
Dykeman Park Municipal Golf Course
05.2021 - 08.2021
- Provided outstanding customer service to enhance member and guest satisfaction.
- Maintained fleet of 50 vehicles, ensuring optimal performance and safety.
- Facilitated snack bar operations by restocking, preparing, and selling products while ensuring compliance with Indiana alcohol service regulations.
- Performed basic repairs on club facilities to improve usability and maintain a welcoming environment.
Education
Master of Business Administration -
Trine University
Angola, IN05-2024
B.S. - Business Administration: Golf Management
Trine University
Angola, IN05-2024
Level 1 Associate -
PGA
PGA of America05-2026
Skills
- Merchandise display
- Inventory control
- Social media marketing
- Design with Canva
- Customer relationship management
- Event planning
- Golf operations
- Tournament management
- Junior golf development
- Indiana Servers License
- Team Player
- Communication skills
Certifications And Achievements
- Women’s Golf Coaches Association D3 All-Scholar Team, 05/24
- Team Member of the 2025 Private Indiana Merchandiser of the Year, 02/25
Languages
Spanish
Limited
Timeline
Outside Operations / Seasonal Assistant
Shadow Wood Country Club
11.2025 - 04.2026
Merchandising Assistant
Sycamore Hills Golf Club
12.2024 - Current
Merchandiser
Sycamore Hills Golf Club
08.2024 - 11.2024
Seasonal Assistant Golf Professional
Sycamore Hills Golf Club
05.2024 - Current
Junior Event Coordinator
Indiana Golf Foundation
06.2023 - 08.2023
Volunteer for Indiana Golf at Eagle Creek Golf Course
First Tee
06.2023 - 08.2023
Volunteer at Barla Golf Academy
PGA HOPE
06.2023 - 08.2023
Intern Assistant Professional
Logansport Golf Club
05.2022 - 08.2022
Golf Car and Pro Shop Attendant
Dykeman Park Municipal Golf Course
05.2021 - 08.2021
Master of Business Administration -
Trine University
B.S. - Business Administration: Golf Management
Trine University
Level 1 Associate -
PGA